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Client Delivery Executive

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Date: May 4, 2021

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 123811 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive to join our team in Plano, Texas (US-TX), United States (US).

Role Responsibilities:

  • Day-to-day management of delivery, issue resolution, and effective risk management
  • Working closely with the global practices to ensure high-quality delivery
  • Provide Client expectation management on all delivery related aspects while working closely with Client Manager and Client Executives
  • Responsible for proactive productivity improvement, best practice implementation, and innovation
  • Provide leadership for the entire delivery team across onsite, offshore, and nearshore working closely with local teams and offshore/nearshore delivery managers
  • Creation and active coaching of strong team structure working closely with the Group Delivery Executive
  • Ensure succession planning and career progression for all individuals in the account
    Support timely rotation of resources to and from the accounts working closely with GRM
  • Annual Operating Plan and Monthly forecast
  • Monthly activities like resource forecast, invoicing, variance reporting & revenue recognition
  • Optimal deployment and utilization of resources
  • Builds and sustains effective communications with all stakeholders and cross-functional teams working to maximize the customer experience.
  • Lead the efforts of account delivery personnel to ensure customer needs and contract requirements/SLAs are met
  • Overall ownership of assigned customer relationship


Required Qualifications:

  • 10+ years of Project/Delivery management experience working with offshore or nearshore teams
  • 10+ years of infrastructure systems, network, and ITIL process design and implementation
  • 10+ years of experience supporting clients and client expectation management


Highly Preferred Skills:

  • Ability to travel or relocate if needed
  • 10+ years of delivery leadership experience
  • 10+years strong presentation skills
  • Customer relationship experience at the executive level
  • Infrastructure systems, network, and ITIL process design and implementation experience
  • Project management
  • Strong analytical and problem-solving skills
  • Client and client expectation management
  • Strong interpersonal, verbal, and written communication skills
  • Strong Process and Workflow knowledge
  • Good decision-making skills





About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Consulting, Project Manager, Technology