CTERA Remote File Service Engineer

Req ID: 338806 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a CTERA Remote File Service Engineer to join our team in Plano, Texas (US-TX), United States (US).

CTERA Remote File Service Engineer

**Must be a US citizen or Green card holder to proceed with applying.

Overview:
We are seeking an experienced and proactive engineer to provide support for our CTERA Remote File Service deployed in AWS S3. This role is responsible for the comprehensive support and administration of the CTERA Remote File Portal Application and database, hosted on AWS EC2 with EBS storage, as well as supporting CTERA edge devices located across multiple on-premises locations. You will ensure seamless connectivity and reliable remote file access for end users, troubleshooting issues across cloud and on-prem infrastructure.

Key Responsibilities:

• AWS Cloud Support:
• Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances
• Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution
• Conduct regular maintenance, upgrades, backups, and patching of the application and database
• Perform AWS resource optimization and security hardening as required
• CTERA Edge Device Support:
• Provide operational support for CTERA edge devices deployed in multiple on-premises environments
• Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage
• Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed
• Support onboarding and configuration of new edge devices for end users
• Connectivity & Network Support:
• Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS
• Troubleshoot network issues affecting file access and synchronization
• Collaborate with network teams to resolve latency, throughput, or configuration challenges
• End User Support:
• Act as point of contact for end users and IT teams for queries or problems related to remote file access
• Provide resolution to tickets involving both cloud and edge device services
• Document common issues and resolutions, maintaining updated runbooks and user guides
• Monitoring, Reporting, & Documentation:
• Implement monitoring for cloud resources, application metrics, and edge device status
• Generate reports on service performance, file access metrics, incident response, and usage
• Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history

Requirements:

• 6+ years hands-on experience with AWS services including AWS EC2, EBS, and S3
• Must have CTERA Enterprise File Services (Cloud and Edge devices) experience
• Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures
• Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS)
• Experience with monitoring tools, ticketing systems, and documentation best practices
• Certification in AWS Cloud: such as AWS Certified Solutions Architect – Associate, AWS Certified SysOps Administrator - Associate, and/or an AWS Certified Developer – Associate

Highly Preferred Skills and Expectations:

• AWS Certified Solutions Architect or SysOps certification
• Knowledge of database administration in cloud environments
• Experience with enterprise storage platforms and file services
• Prior experience supporting distributed teams or multi-site infrastructure
• Strong problem-solving skills and customer-oriented attitude
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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