Change Manager

Req ID: 336296 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Change Manager to join our team in Plano, Texas (US-TX), United States (US).

"The change Manager role ensures all projects and IT infra (change initiatives) meet objectives on time and on budget by increasing employee adoption and process usage. The change manager will ensure due diligence has been completed before allowing change requests into production. An ideal candidate thrives in a dynamic fast-paced environment and has an ITIL background in leading content and information architecture strategy across an organization.

In your role, you will ...
▪ Administer the ongoing system enhancements and future deployments initiated via the support teams and business
▪ Lead the CAB meetings and pass the required phases of Change requests
▪ Monitor success criteria, metrics, milestones, and timelines for deployment of change requests
▪ Ensure Change requests are signed off when complete and relevant information is handed to the appropriate technical documentation writers for publication
▪ Communicate change management plans to stakeholders to implement strategies through cross-functional teams; identifies and leads opportunities for process improvements
▪ Conduct analysis to make recommendations, assess effectiveness and mitigate risk in the existing change management process
▪ Plan change management activities that meet the different needs and values of the individual teams and functions within the business unit
▪ Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs
▪ Gather feedback from end users to understand how to improve efficiencies when it comes to change management
▪ Provide relevant coaching, training, and support to champion change management culture within the organization.

As our ideal candidate,
▪ You have a University Degree in Engineering, Computer Science, or relevant technical degrees
▪ You have 8 years of experience in IT Change Management
▪ You have ITIL Foundation Certification,
▪ You have 8 years of working experience in ITSM processes and ServiceNow, specially ServiceNow Change Management module.
▪ You have outstanding communication skills – Written and Verbal, in English
▪ You have expertise on Microsoft Word, Excel and Powerpoint"

About NTT DATA

NTT DATA is a $30 + billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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