Cloud Operations - AWS (Remote in US)

Req ID: 336942 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Cloud Operations - AWS (Remote in US) to join our team in Plano, Texas (US-TX), United States (US).

Cloud Operations (AWS) – Remote in the US

Responsibilities Include:

• Solid understanding of cloud computing, networking, and storage principles with focus on AWS.
• Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms.
• Independently work on issue resolutions, service requests and change requests following the ITIL process.
• Exposure to container deployments and container orchestration tools.
• Should have good experience in troubleshooting cloud platform level issues.
• Ability to work closely with senior managers / consultants on new project requirements & should independently work on technical implementations.
• Able to work on On-Call rotations and provide shift hours support at L2 level
• Able to work independently in a project scenario and do POCs
• Experience in updating KB articles, Problem Management articles, and SOPs/Run-books
• Passion for delivering timely and outstanding customer service
• Able to Help Level 1 staff in support
• Great written and oral communication skills with internal and external customers

Basic Qualifications:

• 6+ years of overall operational experience
• 4+ years of AWS experience
• 3+ years of experience working in a diverse cloud support environment in a 2x*7 production model
• 1+ years Dev/Ops/scripting/API experience

Preferred Skills:

• Excellent communication and collaboration skills.
• AWS certifications are preferred.
• Expertise in AWS cloud EC2, creating, Managing, Patching, trouble shooting.
• Good Knowledge on Access and Identity Management
• Monitoring Tools - CloudWatch (New Relic/other monitoring), logging
• AWS Storage – EBS, EFS, S3, Glacier, Adding the disk, extending the disk.
• AWS backup and restoration
• Strong understanding of networking concepts to create VPC, Subnets, ACL, Security Groups, and security best practices in cloud environments.
• Bachelor’s degree in computer science or a related field

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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