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Delivery Senior Executive

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Date: Aug 1, 2019

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 48918 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Delivery Senior Executive to join our team in Plano, Texas (US-TX), United States (US).



Primary, accountable owner of the day-to-day customer relationship for their Line of Business (LOB) while directly leading the efforts of account assigned delivery personnel to ensure customer needs and contract requirements/SLAs are met. Solely accountable for the Delivery component and Application Services P&L on the account.

  • Overall ownership of assigned customer relationship(s)
  • Accountable for the delivery of service commitments to customer
  • Develops account plan in coordination with the Customer Executive who owns the integrated final plan
  • Owns Application task order approvals for the account
  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group
  • Coordinates the activities of technical solution team members to meet contract obligations
  • Provides complex metrics and reporting support to all relevant stakeholders
  • Identifies opportunities for Growth and Innovation and supports planning and execution for the same
  • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement
  • Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience
  • Ensures positive customer experience and satisfaction by developing and executing to a Net Promoter Score (NPS) Action Plan
  • Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active


Day to Day job Duties

  • Overall leadership for complex program involving ECC, BW, BPC, and other SAP and non-SAP CUSTOM Application Solutions.
  • End-to-end Application program experience and governance
  • Build staffing plans and timelines to deliver the proposed solution
  • Communicate the benefits of the proposed solution and the justification of the overall effort involved in both written and verbal form
  • Demonstrate high level of communications skills, both written and verbal
  • Manage end Customer relationship through effective Delivery



  • 15+ years experience
  • 10+ years experience Large Account Applications Account Delivery leadership
  • 3+ Years’ Experience working and managing large, complex SAP programs or SAP Delivery Manager
  • Experience interacting with the business on their key success drivers, performance metrics and differentiating capabilities
  • Experience building relationships with CXO/Director/VP level client contacts Strong ability to lead brainstorming sessions, including process reengineering, design thinking and cost-benefit analysis
  • Having competed against PURE PLAYS and other leading Service providers
  • Travel: This position requires someone who can travel at least 30%



  • Preferred industry experience in one or more of Lifesciences, High Tech, Automotive Parts or Industrial Products


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Consulting, ERP, SAP, Technology