Director of Sales Operations at NTT DATA ServiceNow Practice

Req ID: 354288 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Director of Sales Operations at NTT DATA ServiceNow Practice to join our team in Plano, Texas (US-TX), United States (US).

A Director of Business Operations at NTT DATA ServiceNow Practice manages financial strategy, planning, and operational efficiency & governance, often focusing on specific business units or global functions, working to align financial goals with company objectives, manage budgets, and drive process improvements and ensures governance compliance, with key leadership overseeing broader areas like Sales and Operations. Specific scope around financial analysis, forecasting, strategic planning, and optimizing business processes to support growth and customer success within the Practice. This role is crucial for connecting financial health with day-to-day business execution, ensuring scalable and profitable growth for the ServiceNow Practice.

Key Responsibilities & Focus Areas

• Financial Planning & Analysis (FP&A): Budgeting, forecasting, and strategic financial modeling.
• Creating, improving and maintaining the budget, forecasting and overall finical health and reporting of the Practice
• Business Operations: Improving efficiency, driving process automation and strategic initiatives.
• Example: opportunity pipeline report governance and forecasting
• Strategic Partnerships: Collaborating with Sales, and Product teams to achieve financial and operational targets.
• Data & Systems: Leveraging financial data for better decision-making and implementing systems to streamline operations. 
• SPM report governance and forecasting for budgeting purposes

Education

• Bachelor’s degree in finance, Accounting, Business Administration, or related field. 

Experience

• 10+ years of progressive experience in financial leadership, business operations, or strategic finance roles — ideally in SaaS, technology services, consulting, or professional services. 
• Proven track record partnering with sales or channel/GTM teams within SaaS
• Experience leading budgeting, forecasting, financial reporting, internal controls, and compliance.
• Prior experience managing teams and driving cross-functional initiatives.

Skills & Competencies

• Financial planning & analysis (FP&A) expertise with advanced modeling and analytical skills. 
• Strong business operations, process design, and performance management capabilities.
• Excellent communication skills, capable of presenting complex financial concepts to both financial and non-financial audiences.
• Proficiency in ERP/financial systems (e.g., SAP and/or Oracle), CRM (Salesforce), and BI/data tools. 
• High business and commercial acumen, with the ability to align financial insights to business outcomes. 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $120,000 to 190,000 per year. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.