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Desktop Support Analyst

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Date: Jan 12, 2022

Location: Plano, TX, US

Company: NTT DATA Services


Role Responsibilities

  • Receives and controls onsite inventory
  • Performs basic configuration of desktop / notebook equipment – following basic instructions
  • Coordinates with Field Service Team for moving and setting up End User equipment
  • Basic installation and maintenance of technical product
  • Follows predefined procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist
  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instructs customers in the operation and maintenance of the system

Basic Qualifications

  • 3+ years desktop support experience

Additional skills

  • A+ Certification
  • Must have a proven customer service background
  • Knowledgeable of Windows Operating System environment
  • Must be able to comprehend and follow verbal and written technical instructions and scripts
  • Good verbal and written communication skills
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Basic customer interaction skills
  • Strong troubleshooting skills


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Help Desk, Information Technology, Technical Support, Technology