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Clinical/Technical Helpdesk Analyst

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Date: Jul 16, 2019

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 53977 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Clinical/Technical Helpdesk Analyst to join our team in Plano, Texas (US-TX), United States (US).



This position will be a part of our Clinical Service Desk. This is a Service Desk environment in which we support our customers 24/7.  Service Desk will provide answers via email and phones, troubleshooting, analyzing and documenting customers' information to determine resolution to there issues.  


Job Responsibilities
- Process Email daily  

- Inbound Phone Support 
- Contact customers with appropriate questions / comments to get a better unstanding of emails.
- Responsible for driving resolution on a 24/7 desk.


Basic Qualifications
- Minimum of 1 year(s) of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required
- Previous experience in a service desk environment
- Demonstrates a service philosophy in all interactions with colleagues
- Strong communication and interpersonal skills
- All candidates MUST have shift flexible. Nights, weekends and/or holiday work may be required.

- All othter duties as need by the supported account.

- Experience in EMR system integration with other clinical systems

- Some Customer Service Desk experience

- Some college preferred



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Consulting, Information Technology, Help Desk, Technology