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Date: Jan 1, 2018

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 7730 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a MEDITECH Clinical Application Support Analyst to join our team in Plano, Texas (US-TX), United States (US).



We have an excellent opportunity for the right candidate to join and provide value to our largest and longest serving Healthcare client in our Services’ business unit. This client continues to grow and thrive, and we are looking for individual contributors who can assist NTT Data meeting deliverables and client expectations. You will work with a fast-paced global leader in IT and have the ability to learn from the best and brightest in the industry.

We are currently looking for a MEDITECH Clinical Support Advisor to join our Applications Management team. In this role you will have the ability to work remotely from your home with minimal travel to our customer’s site(s).


As a Meditech Clinical Support Advisor, you will demonstrate strong customer service regarding responsiveness to customer requests for support assistance: troubleshooting, problem solving, report development, or system enhancements and correction testing.  You will also have strong customer relationship and technical troubleshooting skills with the ability to build consensus and break down barriers through multiple layers of clients and internal resources. 



Role Responsibilities

  • Applies business systems and applications analysis skills and knowledge in support of MEDITECH applications, including at least one of the following: NUR/PCS, EDM, POM, EMR, LAB, PHA, RAD/ITS, PCM, MIS, Universe. 
  • Have a broad and strong understanding of the MEDITECH HCIS with the ability to collaborate with end users, customers and internal leadership to define vision and scope as it pertains to the use of the MEDITECH HCIS
  • Classifies problems as system, training, or process related and recommends corrections
  • Instruct end users on new technologies and enhancements
  • Guide end users through complex application functionality
  • Provides second and third level support for multiple MEDITECH Clinical applications across a healthcare enterprise
  • Communicates with internal networking and desktop support teams
  • Communicates with end users for problem resolution
  • Establish a close working relationship with the customer
  • Analyzes issues and problems reported by end users and customers
  • Identifies and implements solutions in cooperation with other team members, MEDITECH Inc., and end users and customers
  • Implements new functionality
  • Participates in new module implementation and upgrades
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Ability to work a rotating “on-call” shift as required to include evenings and weekends and holidays



  • 3+ years of relevant experience or equivalent combination of education and work experience / Undergraduate degree and 1-2 years relevant experience
  • 1+ years' experience providing second and third tier end-user support for the MEDITECH Magic, C/S or 6.x Clinical applications such as NUR/PCS, EDM, EMR, POM, PCM, PHA, LAB, ITS/RAD, MIS, Universe or other relevant clinical applications
  • Experience with the successful support, implementation, or upgrade of at least one MEDITECH module
  • Experience with business process analysis and design, including identification and implementation of “best practices”, where applicable and practical within the project time lines
  • Experience with and understanding of clinical dictionaries and application functionality and how they impact other module
  • Experience developing technical documentation and estimation of resource requirements for tasks and small projects
  • Experience working with MEDITECH Inc. to resolve issues



  • Hospital operations, such as Nursing, Emergency department, Radiology, Pharmacy, Laboratory departments, or Clinical Informatics


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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