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Network Security Associate Director - Plano, TX

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Date: Dec 27, 2018

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 36658 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Network Security Associate Director to join our team in Plano, Texas (US-TX), United States (US).



The Network Security Associate Director oversees and coordinates a team of 10+ engineers who work on Firewalls, IDS/IPS and Content filtering technologies for multiple vendors (i.e.  Cisco, Checkpoint, Palo Alto, Juniper, Sourcefire, McAfee, Bluecoat, Websense) and provide outstanding IT Security support to all of NTT DATA Services’ customers.  You will work with a fast-paced global leader in IT Security Services.  
- Develop and implement processes and procedures to ensure that NTT DATA Services and the Information Security Operations Center are able to meet its customers’ expectations and deliver quality services within specified Service Level Agreements (SLAs) and contractual obligations
- Support the goals and objectives set forth by the Sr. leadership of the Network Security Operation Team
- Assign responsibilities to each member of the team and hold them accountable
- Ensure that all Service Management processes are followed and all incident and requests are addressed within the required time to adhere to published SLAs
- Provide details RCAs for high severity incidents to the accounts and customers
- Attend bridge calls (MIMs) for major incidents and ensure that the required engineers from the team are engaged and the issue is fixed within the desired timeframe
- Ensure the aging of requests/incidents are well under control and all the tickets are being followed up regularly as per the defined processes
- Detect security issues, create customer tickets and manage problems until closure
- Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues
- Perform system maintenance and maintain current documentation
- Update Standard Operating Procedures as and when there is an important update
- Provide resolution plans for device issues
- Propose process and technical improvements to management


Basic Requirements
- Undergraduate degree and 8+ years relevant experience working with various network security tools (i.e.  Cisco, Checkpoint, Palo Alto, Juniper, etc.), as well as IPS/IDS devises, content filtering devices, TACACS Administration, etc., or equivalent combination of education and work experience
- 4+ years managerial/leadership experience
- Knowledge of ITIL best practices


- Network Security certifications (2-3) from Cisco, Checkpoint, Juniper, McAfee, BlueCoat, SourceFire (i.e. CCSE, CCIE, CCNP Security, PCNSE, CCSP, JNCIP, BCCPA, BCCPP, etc.)
- ITIL Certification


Learn more about NTT DATA Services’ Managed Network Security Services:  




This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Network, Manager, Consulting, Cisco, Information Security, Technology, Management