Oracle Financials Functional Support Expert - Remote

Req ID: 378898 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Oracle Financials Functional Support Expert - Remote to join our team in Plano, Texas (US-TX), United States (US).

Oracle Fin Functional expert-On-site

Role/Responsibilities

• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
• Work with Developers to triage production bugs
• Manage the queue of cases and work with users and other support teams to troubleshoot production issues
• Work with Product owners, BSA to support User Acceptance testing
• Work with Product owners and BSA to validate and sign off on Supportability functionality
• Participate in technical design review discussions with solution architects and provide feedback.
• Document support process, standard operational procedures, support reference manuals.
• Candidate should be able to pick up the Zuora-RMS(Revenue Management System) effectively and quickly on the job and support

Qualifications:

• 15+ years of experience implementing and supporting Oracle eBusiness with emphasis on the General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Asset, Purchasing, EBTAX, Vertex, AGIS, Zuora-RMS(Revenue Management System), Brazil localization,  and System Administrator activities

• Should be able to navigate through end-to-end across multiple systems like Coupa, Concur and other Integrations. Strong process knowledge is essential to bring effectiveness into the role
   
• Technical expertise in Oracle AOL, Packages, Procedures, Workflows, Reports, Shell Scripts etc.
• Expertise in Oracle SQL plus, PLSQL, SQL developer to analyze the underlying data in the table
• Expertise in Accounting and Financial Processes end-to-end Source to Procure & Record to Report;

General work requirements:

• Candidate should clear the client specific BGV prior to onboarding.

• Candidate should support the users in PST timezone, (7:00 p.m. Dallas / 9:00 p.m. Brazil),, particularly during period closures & Friday evenings and may run later as there is no India team coverage available on Saturday morning to transition support

• Provide L1 and L2 support for the Application Maintenance engagement which is heavy off-shore and lean on-shore.

• Before getting into L1/L2 Support, person should be able to take KT as needed as per the defined process, provide support as per KPIs/SLAs, proficient in adhering to the support process and procedures as per the ITSM/ITIL standards,
  
  
• 24x5 off-shore / On-site/ Near-shore model on working days, week-end on-call for Hi-Sev/Hi-Pri tickets – Demonstrate. Positive work attitude & communication in work co-ordination thru collaboration channels, e-mails & meetings, status reporting, Demonstrate effective On-site/Off-shore/Near-shore collaboration
  
  
• To be able to independently work and at the same time, be a good team player to collaborate with stake holders as necessary.
  
  
• Escalate issues to the Delivery Manager, in a timely manner and be associated for issue resolution.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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