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SFDC Sr. Functional Business Analyst

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Date: Aug 18, 2022

Location: Scottsdale, AZ, US

Company: NTT DATA Services

Req ID: 195413 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SFDC Sr. Functional Business Analyst to join our team in Scottsdale, Arizona (US-AZ), United States (US).

Why the Role Is Important:

Our Sr. Business Analysts are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC Sr. Business Analysts provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.



Once You Are Here, You Will:

  • Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
  • Improve training and operational procedures within a business to increase efficiency and productivity
  • Understand and document customer business requirements through leading requirement workshops
  • Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements
  • Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval
  • Act as the liaison between the business team, technology team, support, and offshore team 
  • Act as a Mentor to Junior and Mid-level BAs
  • Contribute to the Business Analysis Center of Excellence
  • Ability to build relationships/rapport with the Product Owner and Client is KEY


Required Qualifications:

  • Current Salesforce Administrator Certification
  • 7+ years of Business Analysis experience, including:
  • 3+ years Salesforce Best Practices
  • 3+ years knowing when to utilize configuration vs. custom code vs. App Exchange product
  • 3+ years of experience, including:
    • Configuration
    • Workflow/ Process Builder and Flow
    • Approval Processes
    • Org Wide Sharing Rules
    • Role hierarchy and User Profiles
    • Data migration using Data Loader or
    • Reports and Dashboards Creation


Preferred Experience:

  • Experience handling system running on Salesforce Service Cloud
  • Experience with system which has integration with Mulesoft
  • Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification
  • Agile cert (SAFe, IIBA, PMI, etc.)
  • Superior written and verbal communication
  • Strong understanding of CRM functional knowledge
  • Prior experience with multiple system integrations and data field mapping
  • Experience in User Acceptance Testing and End-User Training


Ideal Mindset:

  • Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.


  • Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.



Remote with minimum client travel expected (under normal operating conditions post-COVID) 






About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Phoenix

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