Senior MuleSoft Integration & Production Support Lead - Remote US Position

Req ID: 382614 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior MuleSoft Integration & Production Support Lead - Remote US Position 

NTT DATA is seeking a Senior MuleSoft Integration & Production Support Lead to provide hands-on technical leadership for our clients Public Cloud Manager Account. This role combines API development, production operations, integration governance, DevOps oversight, and stakeholder engagement.

The successful candidate will own the operational health of the MuleSoft platform while leading the design, enhancement, deployment, monitoring, and long-term sustainment of enterprise integrations.

Please note - US Citizen / Greencard holder required for this position. 

Primary Responsibilities

• Provide hands-on MuleSoft development, troubleshooting, and production support.
• Serve as the technical lead for MuleSoft developers, offshore teams, vendors, and client technical resources.
• Lead development, testing, deployment, monitoring, and support of MuleSoft APIs and integration services.
• Own production stability, participate in Sev1/Sev2 incident response, lead root cause analysis, and drive permanent corrective actions.
• Review and optimize existing APIs, CI/CD pipelines, repositories, runtime environments, and operational processes.
• Establish standards for logging, monitoring, alerting, exception handling, API versioning, security, and deployment governance.
• Perform code reviews, release readiness assessments, and operational readiness reviews.
• Develop and maintain runbooks, integration inventories, API catalogs, dependency maps, deployment guides, and knowledge-transfer documentation.
• Drive API governance, reusable integration patterns, technical debt reduction, and continuous improvement initiatives.
• Provide executive-level technical status, risks, recommendations, and remediation plans.

Required Qualifications

• US Citizen / Greencard holder required for this position.
• 8+ years of enterprise application development, systems integration, or enterprise technology delivery.
• 5+ years of hands-on MuleSoft Anypoint Platform experience.
• 3+ years leading technical teams, mentoring developers, and performing code/design reviews.
• 3+ years experience with ServiceNow, REST, SOAP, JSON, XML, DataWeave 2.x, RAML/OpenAPI, AWS, OCI.
• 3+ years experience with API Manager, Runtime Manager, Exchange, CloudHub 2.0 and/or Runtime Fabric, CI/CD, Git, Azure DevOps/Jenkins/GitHub Actions.
• 3+ years experience supporting production environments including monitoring, performance tuning, deployment governance, release validation, and RCA.
• 3+ years experience with OAuth, JWT, Mutual TLS, API security policies, secrets and certificate management.

Preferred Experience

• Public sector or managed services environment experience.
• ITIL, DevOps, Jira, Confluence, Splunk, Datadog, Dynatrace, or AppDynamics.

Education/Certification

• MuleSoft Developer Level 1 - preferred
• MuleSoft Level 2 - preferred
• Bachelor's degree or equivalent experience.

Operational Accountability

• Own API availability, deployment quality, MTTR improvement, release success rate, SLA compliance, and reduction of recurring incidents.
• Participate in scheduled on-call rotations, maintenance windows, and emergency production support.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $123,525.00 to $205,875.00. This range reflects the minimum and maximum target compensation for the position across all US locations.

Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.