Service Manager - CMDB & Configuration Management

Req ID: 379531 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Manager - CMDB & Configuration Management to join our team in Plano, Texas (US-TX), United States (US).

Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a “Service Manager – CMDB & Configuration Management” to join our team in “Remote USA”.

Client's business problem to solve?

Our client is one of the largest U.S. healthcare systems and is undertaking a major IT transformation to improve operational efficiency, service quality, security, and support future digital innovation. To achieve these objectives, NTT DATA is the managed services partner to modernize and operate the client’s complex IT environment, enabling cost optimization, greater automation, improved reliability, and a scalable foundation for long-term growth and transformation.

Position's General Duties and Tasks

In these roles you will be responsible for:

• Lead the CMDB and Configuration Management service, ensuring accurate, complete, and reliable configuration data to support ITSM processes, service delivery, and operational decision-making.
• Manage complex CMDB-related service delivery activities, including data quality, CI lifecycle governance, relationship mapping, process adherence, and ongoing operational support.
• Lead cross-functional initiatives with ServiceNow, infrastructure, application, security, and service management teams to improve CMDB maturity and align configuration practices to ITIL standards.
• Establish and maintain CMDB governance, standards, controls, and reporting to support audit readiness, compliance, service transparency, and continuous improvement.
• Identify, analyze, and resolve complex CMDB process or data issues, using structured problem-solving and collaboration across technical and business stakeholders.
• Drive continuous improvement of CMDB processes, documentation, dashboards, and service configuration practices to improve accuracy, automation, and business value.

Requirements for this role include:

• Leads complex service delivery processes and associated projects.
• Manages service delivery processes in a complex service delivery environment.
• Develops resolutions and analysis to complex problems that require the frequent use of creativity.
• Identifies and leads continuous improvement activities in support of client or internal business processes.
• They may lead or guide others on cross-functional projects outside of their own department.
• Typically requires 10+  years relevant experience.

Preferences:  - Optional (nice-to-have’s)

• Excellent understanding of ITIL processes and principals.
• Excellent written and verbal skills.
• Excellent ability to create and document process.
• On-call rotation support may be required.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $70K-106K Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.