ServiceNow - Delivery Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow - Delivery Manager to join our team in Plano, Texas (US-TX), United States (US).

ServiceNow Delivery Manager
NTT DATA is searching for a ServiceNow Delivery Manager with experience delivering large IT digital transformation projects to Enterprise Clients to join our highly skilled consulting team. You will use your exceptional project management skills to execute the successful delivery of large, complex ServiceNow projects for enterprise customers, often handling multiple engagements at a time – all while keeping our Client Satisfaction Rating at one of the highest levels in the ServiceNow ecosystem.

Why we think this position is great:
ServiceNow Delivery Managers will be involved in helping us chart the course to continue to be a ServiceNow partner of choice. Looking for someone that is self- motivated, high-energy, and has a team player mentality.

Primary Responsibilities:
•    Identify, drive, and monitor actions required to foresee and course-correct escalations and mitigate risk
•    Review variance and check profitability on all projects
•    Coach improvement and brainstorm improvements in 1x1s
•    Check direct reports’ utilization is on track for quarter
•    Use deep understanding of client relationship to recommend surveying and review results for continuous improvement areas
•    Act as the prime escalation point for EMO management
•    Escalation to the Quality Assurance team when project team is deviating from methods and tools appropriately, so that we can support them through the change
•    Comfortable in C-level Sponsor and Exec Sponsor deliberations and escalations, balancing flexibility, and rigidness appropriately
•    Managing directly or indirectly project budgets of over $1M+ with Agile or SCRUM frameworks

Basic Qualifications:
•    5+ years of hands on ServiceNow experience
•    15+ years of Consulting/IT experience

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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