ServiceNow SPM Business Analyst

Req ID: 396606 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow SPM Business Analyst to join our team remotely in the US. 

ServiceNow SPM Business Analyst – ServiceNow Platform Team

Day to Day Job Duties: 
•    Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business requirements and functional needs.
•    Translate business requirements into user stories, acceptance criteria, process flows, decision logs, and functional specifications.
•    Facilitate requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning meetings, demonstrations, and user acceptance testing (UAT) activities.
•    Analyze current-state business processes, identify gaps and inefficiencies, and recommend improvements aligned with ServiceNow platform capabilities and business objectives.
•    Collaborate closely with ServiceNow administrators, developers, architects, QA teams, and delivery leads to clarify requirements and validate proposed solutions.
•    Create and maintain project documentation including business requirements documents (BRDs), functional specifications, process maps, test scenarios, training materials, knowledge articles, and release notes.
•    Utilize ServiceNow Strategic Portfolio Management (SPM) to manage demands, enhancements, user stories, defects, and Agile delivery activities.
•    Support testing efforts, defect tracking, business validation, and deployment readiness activities.
•    Ensure alignment between business objectives, platform capabilities, and delivery outcomes.
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Basic Qualifications: (what are the skills required for this job with minimum years of experience on each)
•    Minimum 3+ years of experience as a Business Analyst, Product Analyst, Functional Analyst, or a similar role supporting enterprise technology initiatives.
•    Minimum 3+ years of hands-on experience working with ServiceNow Strategic Portfolio Management (SPM), including Demand Management, Collaborative Work Management, and Strategic Planning capabilities.
•    Minimum 5+ years of experience in business analysis disciplines, including requirements elicitation, process mapping, gap analysis, stakeholder management, and documentation.
•    Minimum 3+ years of experience working in Agile, Lean-Agile, Scaled Agile, or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria development.
•    Agile, Lean-Agile, SAFe, or comparable Agile certification.

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Travel:
•    Limited travel may be required based on project and stakeholder engagement needs.
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Degree:
•    Bachelor's Degree in Business Administration, Information Technology, Computer Science, Engineering, or equivalent work experience.
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Nice to Have: 

•    Strong experience translating business requirements into actionable technical and functional deliverables.
•    Strong analytical, problem-solving, facilitation, communication, and organizational skills.
•    Ability to effectively communicate with both technical and non-technical stakeholders.
•    Proven ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

•    Experience supporting ServiceNow implementations, upgrades, platform modernization, or workflow automation initiatives.
•    Experience preparing executive summaries, status reports, process documentation, training guides, and adoption materials.
•    Experience supporting testing activities, including test case development, UAT coordination, defect triage, and business validation.
•    ServiceNow certifications such as Certified System Administrator (CSA) or Strategic Portfolio Management-related certifications.
•    Experience working in large enterprise or cross-functional transformation programs.

Must Reside in the US

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $78,948-$137,063. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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