ServiceNow System Administrator

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow System Administrator to join our team in Plano, Texas (US-TX), United States (US).

ServiceNow System Administrator

This person will mainly be responsible for

1. Software and Hardware Model Management
2. Helping with Lifecycle reports
3. Help manage Class and Category alignment with Models and CI’s.

Job Requirements:

1. Work with the developers to maintain the stability and usability of the SAMPro module in ServiceNow across all production and non-production environments
2. Configure and maintain SAM PRO applications, workflows, and business rules to meet business requirements
3. Manage user access, security roles, and permissions associated to CI, Asset, OT, and SAMPro
4. Develop and optimize SAM PRO processes, forms, and views
5. Create and edit ITAM reports, dashboards, and performance analytics
6. Develop and maintain test plans, cases, and procedures for CMDB, Hardware/Software Assets
7. Perform functional, regression, and integration testing on CMDB, Hardware/Software Assets
8. Identify and document defects/bugs and ensure resolution
9. Provide QA support for new CMDB, Hardware/Software Assets features, configurations, and upgrades
10. Continuously improve SAM PRO and processes with a focus on quality, efficiency, and user experience
11. Collaborate with the ServiceNow and ITAM Teams to configure, develop, support, and maintain the platform.
12. Configure, Manage and Maintain all Models, including, but not limited to, software, hardware, and consumables, so that the model data can be leveraged to create reports on asset lifecycle, cost management, and potential risks associated with a specific model.
13. Troubleshoot Software Model to Software Installation match, working with the SAM Team to maintain a compliance position.
14. Coordinate with the ITAM Team to manage the lifecycle of a model from creation to retirement.
15. Manage ServiceNow License configuration to report on the ServiceNow license compliance for the different modules GPI owns.
16. Understanding of the SaaS (software as a service) business & technology model
17. Work with the CMDB Master Data Lead to manage the Class and Category alignments with Models and CI’s.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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