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Services Delivery Manager

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Date: May 30, 2022

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 180528 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Services Delivery Manager to join our team in Plano, Texas (US-TX), United States (US).

Ensures successful delivrery of services to clients.  Manages Teams which develop, enhance and support Pega, Automation Anywhere, VB.Net, C#.Net and SQL applications.  Runs status calls with clients and manages client expectations.  Works with clients to establish priorities.  Assigns tasks and responsibiities to team members to achieve desired outcomes.  Writes and delivers performance reviews.  Assesses and recommends salary increases.

Day-to-day tasks include the following:

  • Infragenie ticket review
    • Escalation of tickets that need attention
    • Change ticket review and scheduling
  • Attendance of daily standups for the various teams
    • Helping to set priority of work
    • Elimination of blockers
    • Adjustments of schedules
  • 1 – 1 calls with team members
  • Review of project request estimates / staffing
  • Review of project / enhancement scope
  • Review of project / enhancement design to ensure designs are meeting expectations and following standards.
  • Review of Automation Anywhere
    • Daily stats to ensure BOTs are processing as needed
    • Review to see if additional new BOTs are needed from a licensing perspective
  • Review of Pega PDC monitoring tool to ensure system is not alerting any critical issues
  • Daily standup with Apria Managers to discuss cross team issues
  • Attendance on calls with Vendors
    • Pega Systems
    • Automation Anywhere

Ad hoc

  • Interviews w/ potential team members
  • Security Access Requests for new team members and service accounts
  • Working with client management and PMs to set work priorities
  • Handling of Application Sev 1 & 2 ticket bridges
  • Team member performance reviews / merit increases

 

Basic Qualifications:

-5+yrs Service Delivery or Program Management.

-5+yrs knowedge of 

  • Pega Systems
  • Automation Anywhere
  • VB.Net, C#.Net and SQL applications.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

 

 

 

 

 


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