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Software Development Associate Director (Remote)

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Date: Jun 21, 2022

Location: Plano, TX, US

Company: NTT DATA Services

Req ID: 180453 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Associate Director (Remote) to join our team in Plano, Texas (US-TX), United States (US).

Manages teams that develop, enhance and maintain Automation Anywhere, Pega, .Net -based applications.  Attends client status calls to discuss applicaiton support activities.  Assigns resources to support and development activities.  Works with client mangement to set work priorities.  Writes performance reviews and conducts performance reveiw meetings.  Attends productions support escalation calls as needed.  Estimates work and writes Statements of Work. 


The day to day duties of this role are as follows:

  • Infragenie ticket review
    • Escalation of tickets that need attention
    • Change ticket review and scheduling
  • Attendance at daily standups for the various teams
    • Helping to set priority of work
    • Elimination of blockers
    • Adjustments of schedules
  • 1 – 1 calls with team members
  • Review of project request estimates / staffing
  • Review of project / enhancement scope
  • Review of project / enhancement design to ensure designs are meeting expectations and following standards.
  • Review of Automation Anywhere
    • Daily stats to ensure BOTs are processing as needed
    • Review to see if additional new BOTs are needed from a licensing perspective
  • Review of Pega PDC monitoring tool to ensure system is not alerting any critical issues
  • Daily standup with Apria Managers to discuss cross team issues
  • Attendance on calls with Vendors
    • Pega Systems
    • Automation Anywhere
    • Omnitracs


Ad hoc

  • Interviews w/ potential team members
  • Security Access Requests for new team members and service accounts
  • Working with client Management and PMs to set work priorities
  • Handling of Application Sev 1 & 2 ticket bridges
  • Team member performance reviews / salary reviews


Basic Qualfications:

5+yrs of demonstrated experience in Account/Delivery Management or Project and Program Management

5+ yrs demonstrated experience working with or knowledge of Automation Robotic Process Automation (RPA) Developer working with Automation Anywhere

5+yrs working with Pega healthsystems.

5+yrs working with or knowledge of Microsoft-.NET-VB.NET 



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.








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