TEMP BPO Senior Representative

Grade 3 Job Description

• Understand, Gathering and Prepare the requirements for Business.  
• Works under supervision with internal and external teams to understand customer requirements
• Ability to elaborate on the details of a project  
• Collaborate with Automation Engineers, Machine Learning Engineers, Data Analysts and Business Intelligence Analyst to execute deliverables.
• Must possess technical writing, decision making, and problem-solving skills.
• Must possess strong command over English language.
• Must be flexible with working hours – may require to work in UK or US Shifts depending on the business requirement.

Skills

• Appropriate mathematical knowledge
• Strong communication and critical thinking skills
• Strives for professional development
• Customer focused
• Working Knowledge of (any) job associated programming languages (Python, D3, Javascript, HTML5, SQL, PowerBi, Tableau, Azure Cognitive Services, Power Platforms)

Education and Experience

Graduates or nearing course completion

Grade 4 Job Description

- In these roles you will be responsible for:

-Analyzes data, formulates conclusions and provides summary analysis for leadership

- Monitors trends and elevates issues due to data variances

- Engages end user to determine information requirements

- Interfaces with customers to set expectations regarding report availability and SLAs

- Monitors report and data availabilities and proactively communicates with customers on delayed reports/data sets

- Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions

- Regularly exercises discretion and independent judgment on business matters

- Implements work plans and schedules as assigned - Designs, drives and implements reporting to support the business

- Collaborates with other groups

- Provides feedback to help improve processes

- Monitors industry trends

Required Skills for this role include:

- University Degree

- Strong and effective communication (both written and verbal) with colleagues, business leaders, and external stakeholders including customers

- Proficient in Advanced MS Excel, SQL Server.

- Proficient in Reporting tool like Power Bi

- Creating smart & impactful PowerPoint presentations  

Preferences: 

 - Develop/improve statistical and predictive modeling algorithms and visualization to fit the use cases.

- Experience in Advanced Excel Application and Automation reports (VBA/Visual Studio) - Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.