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Desktop Support Technician

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Date: Jul 20, 2021

Location: Portland, OR, US

Company: NTT DATA Services

Req ID: 137575 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Portland, Oregon (US-OR), United States (US).

 

The desktop support technician is responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers

 

This position will be a Client based position.

 

Role Responsibilities

  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide. Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus/ remote locations.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps. Strives to meet all Client SLAs & Customer Satisfaction Goals.
  • Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
  • Basic installation and maintenance of technical products. Follows predefined procedures and tasks in everyday activities.
  • Work is regularly reviewed by a more senior level technical specialist.
  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals. Installs, maintains and optimizes desktop /notebook configurations at customer sites.
  • Diagnoses and resolves product performance problems. Performs maintenance and repair services.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  • Instructs customers in the operation and maintenance of the system.
     

     

 

Basic Qualifications

  • 2+ years of desktop support experience in a fast paced, corporate environment

 

 

Additional Skills

  • Ability to develop business relationships and communicate effectively with the user community
  • Strong troubleshooting skills
  • A+ Certification
  • MCP, MCSE, CNE or Network+ certification
  • Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
  • Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
  • Asset Management experience
  • Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems (Service Now, Remedy, OPAS v2/v3, etc.)

 

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Portland Oregon

Job Segment: Technical Support, Technician, Consulting, Cloud, User Experience, Technology