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BPO Transaction Quality Assurance Sr. Assoc

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Date: Jun 18, 2022

Location: Providence, RI, US

Company: NTT DATA Services

Req ID: 189658 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Transaction Quality Assurance Sr. Assoc to join our team in Providence, Rhode Island (US-RI), United States (US).

Role Responsibilities :

  • Has in-depth knowledge of Tools/Software used for Transactions & Audit Process.
  • Performs transactional quality audit based on predefined audit parameters.
  • Has the ability to perform ATA & Detect Errors.
  • Accurately reports the required data for Projects/Initiatives.
  • Can classify errors based on type, can perform root cause analysis and documentation of CAPA.
  • In-depth knowledge of Life & Annuity products and related Insurance domain process.
  • Prefer candidates with experience on Life & Annuity Insurance TPA related processes.
  • Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.
  • Recommends and assists in the implementation of changes to policies / procedures as appropriate.
  • Receives general direction; work may be completed without pre-established procedures.
  • Establishes own priorities within general guidelines.
  • Coordinates resources and activities as needed to achieve deadlines and results.
  • Finds ways to improve efficiency, quality and service of ongoing work.
  • May provide direction/coaching to less experienced team members.
  • May contribute to the area by ensuring the accuracy of others’ work.

Preferences :

  • Associates degree, technical college or some college course work.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

Job Segment: Quality Assurance, Cloud, Consulting, CAPA, Technology, Management