Trainer for Customer Service Representatives

Req ID: 58258 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Trainer for Customer Service Representatives to join our team in Providence, Rhode Island (US-RI), United States (US).

In this role you will be responsible for:

• Delivering and facilitating classroom training programs to our employees in different facets of our BPO operations and processes.
• Conducting training needs analysis required for employees to ensure that our client Service Level Agreements (SLAs) are met.
• Designing, developing, and managing training content for new hire training, upskilling and redeployment.
• Monitoring and measuring the effectiveness of all training programs 
• Partnering with individual departments to outline deliverables, expectations and risks, to include specific training needs for staff 

Desired Skills for this role include:

• 2+ years of experience delivering classroom training where you had to explain concepts to both technical and non-technical audiences 
• 2+ years of experience facilitating classroom training on a weekly basis for class sizes of 5 or more
• 1+ years (s) of instructional design experience where you were responsible for the analysis, design, and development of corporate training materials.
• 1+ year(s) of experience utilizing creative and effective instructional design techniques that required an understanding of adult learning principles and other learning theories/practices 
   

BASIC QUALIFICATIONS:

• 2+ year(s) of delivering classroom training for contact/customer service role

INDHCLSMC

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.