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HR Operations & Admin Senior Associate

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Date: Jul 28, 2022

Location: Puebla and/or Aguascalientes, PUE, MX

Company: NTT DATA Services

Individuals here have a well-rounded knowledge of the policies and procedures for their work area. •Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. •They may make policy recommendations to their managers and be an escalation point for less experienced team members. Provides first-level support in response to more complex employee, supervisor and manager questions.•Resolves escalated questions from less experienced staff.•Engages with HR generalist / HRBP to resolve systemic and/or more complex issues. •Tracks status of outstanding issues. •May perform as a specialist in one or more HR disciplines.


Help with data requests, such as:


  • identifying inactive HLMs due to manager’s separation.
  • Help with data collection for Greencard process
  • Follow up on any employee who hasn’t completed Compliance Training within 90-day of hire; and periodic training compliance reports.
  • Coordinate requests for special employment verification letters (confer with legal on comfort level with this one).
  • Coordinate periodic review and template submission to ASKHR for HRBP alignment updates - based off of monthly roster publication.
  • Check STARs usage among leaders (if this is feasible).
  • Help with ppts
  • Brainstorm whether it’s feasible to get help with escalations from ASKHR tickets – acknowledge receipt to requestor and track status. Disseminate to appropriate COEs or HRBPs? (a centralized way to track down issues that aren’t being addressed by that team, but land on HRBPS.)
  • Prepopulate data for retention framework rollout to leader.
  • Produce draft of HRBP update ppt – review with Sr. HRBP
  • At EOY process, help HRBPs segment reports
  • Help Practice SPOCs with new hire buddy assignment/tracking


Training and Assimilation to the Role:

•Rotate alignment periodically so that they can shadow different HRPBs to round out perspectives.

•Connect into the legal call so that they can hear/learn how sensitive topics are addressed.

•Assign various policy overviews and have them present to a panel of HRBPs as a way for them to become familiar with policies (could feature a different country each month)


Basic Qualifications:

  • English and Spanish
  • Relevant Bachelor’s degree, or equivalent combination of education and experience
  • High level of accuracy and attention to detail
  • Proficient organizational skills
  • Ability to work independently
  • Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact and diplomacy
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)

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