Application Management Specialist

Req ID: 306838 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Management Specialist to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

As an Application Management Specialist, you will provide technical assistance, customer support and administrative duties for all of Launch’s Customer Delivery Applications, such as Atlassian products, Miro, etc. You will apply your problem-solving skills to address each client's unique challenges with a creative approach and drive efficiencies for our organization.

Additionally, part of your responsibilities will include coordinating migration and integration activities between Launch, vendors, NTTD Infosec and IT teams. You will conduct user management, licensing, and provisioning of users in each tool and troubleshooting and user or access issues. You will also coordinate with the Launch Practices, vendors and NTTD IT teams when required, ensuring smooth information flow. It will be essential to track and report progress on any user incidents on a weekly basis or as needed to keep all stakeholders informed.

Job Responsibilities:

• Setting up new users and giving them access to our Launch’s customer delivery applications in collaboration with other org admins.
• Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.
• Thorough understanding of software tools, such as Jira, Confluence, Miro, etc architecture to be able to troubleshoot, isolate and solve user incidents.
• Collaboration with vendors, NTTD security and IT teams during integration and migration activities.
• Lead the troubleshooting of issues and outages, applying a broad knowledge of application programming and design to analyze and isolate issues.
• In-depth Knowledge of systems mgmt., monitoring Tools, ITIL process, Integrations with different tools & scripting.
• Provide technical support as requested, for internal and external customers primarily for Launch’s customer delivery applications.
• Conduct training for employees and new hires on Launch’s tools and briefing the team on new functionalities.
• Interact with internal and external stakeholders independently during transitions and project driven activities.
• Undertake individual assignments or strategic projects as part of a larger team analyzing customer requirements, gathering, and analyzing data and recommending solutions.
• Apply OS patches and upgrades on a needed basis as directed by NTTD infosec, Okta or IT teams.

Qualifications 

• 5-8 years’ experience administrating and configuring software products / tools.
• Strong knowledge and familiarity with JQL.
• Strong verbal and written communication skills.
• Working knowledge of different software development methodologies such as Scrum, Kanban, etc.
• Hands on experience in administering and configuring enterprise monitoring tools at an L3 level.
• Thorough understanding of API integrations.
• Knowledgeable TCP/IP architecture and communications hardware.
• In depth knowledge of systems architecture, internal processes, and interdependencies.
• Experience directly integrating Atlassian products with other systems is preferable.
• Knowledge of script runner is a plus.
• Undergraduate/bachelor’s degree in information technology or computer science.

Additional Requirements:

• Profession certification

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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