Desktop Support L1

Req ID: 376662 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support L1 to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

3 -4 years of relevant experience
6:00 AM – 7:0 PM (Rotational Shift), Monday-Saturday. Skeletal support for Saturday
CNHi Pune Plant
Excellent communication and email writing skill
Manage the engineer teams for all covered technologies
Ability to lead, motivate, and develop people in the competence area
Supervise daily operational activities
Good knowledge of IT operations, in particular IT operational processes and also in this team
Conscious use of assertive, diplomatic and customer-oriented communication style
Solution focused, constructive, self-managed attitude
Willingness to take ownership for the work of the team
Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team
Strong knowledge on windows servers and client OS
Good knowledge on active directory & domain policies
Knowledge on exchange\O365 environment
Working experience in any ticketing tool (Remedy, Service Now etc.)
Knowledge on asset management activities, IMAC, and hardware break/fix etc.
Properly escalate unresolved issues to appropriate internal teams/Vendor
Problems/Issues/Defects Analysis skill
Good working experience in word, excel and PowerPoint
MCSE/MCPIT/Other server related certifications, ITIL trained is a plus
Diploma or graduate degree, technical college or some college

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.