Scrum Master

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Scrum Master to join our team in Pune, Maharashtra, India.

## Scrum Master

### Role Summary

We are looking for an experienced Scrum Master to support Agile delivery across Salesforce and enterprise application programs. The candidate will be responsible for facilitating Agile ceremonies, removing impediments, improving team effectiveness, and ensuring consistent delivery practices across cross-functional teams.

The Scrum Master will work closely with Product Owners, Business Analysts, Developers, QA teams, Architects, and other stakeholders to enable predictable and high-quality delivery.

### Key Responsibilities

- Facilitate Agile/Scrum ceremonies including:
  - Daily Stand-ups
  - Sprint Planning
  - Backlog Refinement
  - Sprint Reviews / Demos
  - Sprint Retrospectives
- Support the Product Owner and team in maintaining a healthy, prioritized, and actionable backlog.
- Help the team define realistic sprint goals and commitments based on capacity and dependencies.
- Track sprint progress, delivery commitments, blockers, risks, and dependencies.
- Identify and remove impediments that affect team productivity or delivery.
- Promote Agile best practices and help the team continuously improve its ways of working.
- Coach team members on Scrum principles, Agile practices, ownership, collaboration, and self-organization.
- Monitor delivery metrics such as:
  - Velocity
  - Burndown / Burnup
  - Sprint predictability
  - Carryover
  - Defect trends
  - Cycle time
- Support release planning and coordination across development, QA, business, and deployment teams.
- Facilitate dependency management across multiple teams, applications, and workstreams.
- Coordinate with Product Owners, Architects, Business Analysts, QA leads, and Technical Leads to resolve delivery issues.
- Ensure risks, assumptions, issues, and dependencies are identified and tracked.
- Support resolution of team conflicts and encourage effective collaboration.
- Ensure Agile ceremonies are focused, efficient, and outcome-oriented.
- Support continuous improvement actions identified during retrospectives.
- Provide regular delivery status and metrics to project and program leadership.
- Help ensure appropriate usage of tools such as Jira, Azure DevOps, Confluence, or equivalent Agile delivery platforms.

### Required Skills & Experience

- Strong experience working as a Scrum Master in Agile delivery teams.
- Strong understanding of:
  - Scrum
  - Agile principles
  - Sprint planning
  - Backlog management
  - Estimation
  - Retrospectives
  - Release planning
- Experience working with cross-functional teams including developers, QA engineers, architects, business analysts, and product owners.
- Experience managing risks, dependencies, impediments, and delivery commitments.
- Strong facilitation, communication, and stakeholder-management skills.
- Ability to coach teams and improve Agile maturity.
- Experience using Jira, Azure DevOps, Confluence, or similar tools.
- Strong understanding of Agile delivery metrics and reporting.
- Ability to work effectively with globally distributed teams.

### Good to Have

- Experience supporting Salesforce implementation or transformation programs.
- Understanding of Salesforce delivery lifecycle, environments, releases, and deployment dependencies.
- Experience working in large enterprise or multi-vendor programs.
- Experience coordinating multiple Scrum teams or scaled Agile environments.
- Familiarity with SAFe or other scaled Agile frameworks.
- Certifications such as:
  - Certified ScrumMaster (CSM)
  - Professional Scrum Master (PSM)
  - SAFe Scrum Master
  - PMI-ACP

### Experience

Typically 10+ years of overall IT experience, with at least 3+ years in a Scrum Master or Agile delivery role.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.