Data Center Operations Technician

Req ID: 333022 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Operations Technician to join our team in QUINCY, Washington (US-WA), United States (US).

Job Responsibilities

The DC Operations IT Hardware team is responsible for network cable installations and removals, equipment installations & removals, smart hands hardware break/fix support and network cabling diagnostics.

*This role is for a senior technician on an onsite team working 12 hours shift. This is a physical hands on technical job and thus requires the ability to bend, crawl, stand, climb.  Must be able lift and carry devices up to 50 lbs.

The candidate will be responsible for:  

• Management of work order queue
• Assigning technicians and scheduling shift activity  
• Training and mentoring technicians
• Communicating with peer lead technician from other shifts for operational handoffs
• Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling 
• Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
• Checking supplies in and out from inventory management system
• Keeping inventory current & accurate using DC Portal 
• Maintaining work area in a safe and orderly manner.  Tools and supplies are properly put away after every shift.
• Providing data center escorts as requested 
• Performing QA checks on work orders
• Performing backup tape operations and amber light tours

Basic Qualifications:

• Minimum 2 years experience installing rack mount devices
• Minimum 2 years OS installation (Windows & Linux) experience
• Minimum 2 years Device configuration experience
• Minimum 2 years Server hardware repair and troubleshooting
• Minimum 2 years Experience installing and removing fiber/copper patch cabling
• Minimum 2 years Proficiency connecting to device consoles using KVM, serial, ssh, & telnet)
• Minimum 2 years Experience testing cabling with test equipment
• Minimum 2 years Proficiency troubleshooting connectivity issues including network, physical cabling, and device configuration
• Minimum 2 years Knowledge of cabling standards
• Minimum 2 years Experience using a DCIM tool
• Minimum 2 years Proficiency using Office 365 applications including Word & Excel

Must be of physical condition to support this physically demanding position including routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and able to lift 50 lbs

Desired Skills:

• Experience teaching technical skills in small group settings
• A+ certification
• Network + certification
• First-aid/CPR skills a plus
• OSHA 10 certified a plus

Minimum Educational Requirements:

• HS Diploma or GED with at least one of the following
  • 3-5 years IT Experience
  • 2 year IT certificate program
  • 2 year associates degree 

#INDICS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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