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Audio Video Senior Specialist

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Date: Jan 22, 2023

Location: Quantico, VA, US

Company: NTT DATA Services

Req ID: 205619 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Audio Video Senior Specialist to join our team in Quantico, Virginia (US-VA), United States (US).

Audio/Visual (AV) Administrator required to support multi-building training academy in multiple classrooms in troubleshooting, maintenance, design and upgrade of presentation equipment.

 

Must be able to:

  • Assess AV equipment to ensure useability by instructors & students in multiple classrooms campus-wide, at multiple campus sites.
  • Train users on AV equipment general procedures and connection of their devices.
  • Conduct manufacturer’s required maintenance and coordinate with AV vendor for maintenance and warranty work as required.
  • Recommend equipment and software upgrades to provide improved service, capabilities and overall user experience in the classroom and around campus.
  • Provide project management for AV upgrades, ensuring the work meets the client’s needs and is conducted per the approved requirements.
  • Work closely with clients and team members to conduct ongoing evaluation of AV needs and services.
  • Assist with general Information Technology (IT) support, to include users’ laptops, classroom computers, and other equipment that may interact with classroom AV equipment.
  • Cultivate, develop, and manage strong, lasting client relationships

 

Duties:

Candidate will be responsible for:

  • Ensuring all classrooms are functional at least 90% of the calendar year.
  • Performing daily system checks of classrooms scheduled for use
  • Training staff and guest instructors on use of AV equipment, podium controls, etc.
  • Assisting with presentation issues (PowerPoint, laptop connections, audio troubleshooting, remote broadcasting, video presentations, etc.)
  • Conducting recommended maintenance or scheduling AV Vendor for maintenance
  • Controlling AV inventory – spare projector bulbs, laser pointers, lapel microphones, etc.)
  • Ensuring Cable broadcasts are functioning in classrooms and remote TVs
  • Assisting setup and monitoring kiosks, ePosters and other displays (Smartboards, surface hubs, etc.)
  • VTC Conference rooms support – assisting users connect devices and start calls
  • Providing general IT support to client as required
  • Conducting AV support during live graduations, events and special ceremonies
  • Assist with Audio Video functionality with live video conferencing

 

Basic Qualifications:

  • 6+ years of IT Support Specialist experience, to include experience in Audio Visual systems
  • 6+ years of experience supporting an adult training academy
  • 6+ years of experience managing customer expectations, assessing customer needs, assisting users and students in set-up, use, and breakdown of AV equipment as needed
  • 6+ years of experience training users on podium controls, classroom controls and software needed to connect devices to classroom presentation systems.
  • 6+ years of experience with standard computer applications such as MS Office, WebEx/Zoom/MS Teams/Adobe Connect, PowerPoint presentation settings, file sharing and management such as SharePoint
  • 6+ years of Project management experience, to include the ability to establish and manage schedules, communicate status, and manage multiple AV projects – Warranty/Repairs, Upgrades, new installations, etc.
  • 6+ years of experience confirming cable TV systems and connectivity; refreshing, rescanning and coordinating with facilities on repairs when required.
  • 6+ years of experience researching and proposing new integration of emerging technologies and new IT Processes.
  • 6+ years of experience providing support for AV and IT related issues, including being liaison between the client, AV Vendors and NTT Data for upkeep, upgrades and maintenance.
  • Degree in Instructional Technology, Audio Visual System Design or repair, or Computer Sciences or equivalent combination of education and work experience
  • Public Trust clearance required

 

Preferred Qualifications:

  • Strong oral and written communication skills including knowledge of creating job aids, quick reference guides (QRG) and handouts.

  • Ability to troubleshoot AV and IT equipment, problem solve IT issues quickly and call for support when needed.

  • Experience supporting presentation or display AV equipment
  • Experience designing, installing or overseeing installation of AV equipment
  • Ability to code/program Cisco, Crestron or similar equipment
  • Skill communicating in a team environment
  • Ability to work independently, managing time, resources, and client expectations
  • Knowledge of the following is a plus:
    • Planar, LG and/or Crestron Products
    • Blackmagic Video Components
    • Live Broadcasting or cable broadcasting experience

 

Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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