URGENT HIRING! Customer Service Representative - Eastwood Quezon City

Req ID: 350480 

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in the possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked! 

• HMO Benefits
• Employee Assistance Program
• Paid Vacation Leaves (VLs) and Sick Leaves (SLs)
• Yearly Appraisal
• Career Growth Opportunities
• Rewards and Recognition programs
• Referral Incentives
• Internal career advancement opportunities

Position Overview:

As a Customer Service Representative, you will be responsible to provide telephonic support to Shareholders, their representatives, and the investment community. Our Customer Service Representatives will ensure all activities, including those that contribute to the satisfaction of customers, are met.

Position: Customer Service Representative
Position Status: On Site (Eastwood Cyberpark, Quezon City)
Hours of Work: Monday – Sunday 8pm- 12pm Manila Time (rotating shift hours apply)
                                                                

Responsibilities:

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
• Remain current on program information and business initiatives, as well as corporate products and processes
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
• Accurately complete appropriate documentation for each transaction
• End each call by completing all required activity in order to fulfill customer requests

Requirements:

• Minimum 1 year experience in BPO Industry
• Experience with Financial account in BPO Industry is an advantage but not required.
• Strong and developed communication skills.
• Excellent command of English and professional telephone manner and literacy required.
• Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures and situations when dealing with customers.
• Must be willing to be trained and work on site.
• Must have flexibility and willingness to move between various shifts, available to work in a 24/7 Environment
• Working knowledge of PCs, and strong keyboarding skills.
• Demonstrated ability to implement change efforts.
• Positive attitude and demonstrated ability to get along with others.
• Amenable to work in Eastwood Libis, Quezon City

This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.

#NBIND

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.