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Administrative Operations Associate (Mailroom)

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Date: Sep 9, 2021

Location: Quincy, MA, US

Company: NTT DATA Services

Req ID: 135983 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Administrative Operations Associate (Mailroom) to join our team in Quincy, Massachusetts (US-MA), United States (US).

Demonstrated client interaction skills.•Ability to analyze reasons behind incomplete transactions.•Understands process interdependencies.•Possesses deep domain knowledge in Healthcare and Insurance domain.

Performs complex rule-based data conversion work across different areas in the Healthcare and Insurance domain (e.g. Life Insurance, Health Insurance, Clinical, Payer, Provider etc.) Typically assigned to a single client process. Interprets and analyzes client data to add, delete, modify data and also find solutions to individual client problems based on moderately complex to complex business rules.Ensures accurate and timely completion of transactions to meet or exceed client SLAs.

•Allocates and delegates takes amongst employees.•Provides operational support to employees on all phases of transaction processing.•Interacts with clients and internal departments to solve issues.•Identifies and resolves issues around pending transactions.•Performs quality audit on accounts

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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