BPO Business System Analysis Specialist

Apply now »

Date: May 21, 2023

Location: Quincy, MA, US

Company: NTT DATA Services

Req ID: 225057 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Business System Analysis Specialist to join our team in Quincy, Massachusetts (US-MA), United States (US).

BPO Senior Business System Analysis Specialist


Basic Qualifications

5 Years: QA Testing-Healthcare Systems

5 Years:  experience with Edifecs

5 Years: of working within Federal and State agencies

5 Years:  working with and adjudicating EDI files



  • Managing and supporting assigned EDI Accounts
  • Review daily processing for each assigned EDI Account to resolve errors
  • Ensure Quarterly Enrollment Synchronization Files are received on time
  • Resolve File issues in a timely manner, and escalate when needed based on guidelines
  • Follow up with Accounts on outstanding issues / requests in a timely manner
  • Manage the Open Enrollment renewal process for each assigned EDI Account
  • Facilitate and manage setting up new EDI Account Trading Partners including:
  • Facilitate conference calls for specific account information
  • Ensure Trading Partner has start up documentation
  • Send out Initial Conference call summary and attach the completed questionnaire
  • Perform End to End Format and Data testing of files, and assist with resolving errors
  • Manage test case repository to ensure all testing steps are completed
  • Work with Technical team to ensure Account has been set up
  • Obtain appropriate approvals for going live
  • Send out internal and external notifications when Account is ready for EDI
  • Once live, review check list to ensure nightly processing ran without error
  • Review daily error reports and to ensure all issues are resolved


Required schedule availability for this position is Monday-Friday (08:30am to 05:30pm EST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.



You can email a resume along with the job# to tacey.atkinson@nttdata.com


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Boston

Job Segment: Systems Analyst, Consulting, Quality Assurance, Technology