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Data Center Hardware Support Technician - Shift Lead

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Date: Jul 13, 2019

Location: Quincy, WA, US

Company: NTT DATA Services

Req ID: 53873 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Data Center Hardware Support Technician - Shift Lead to join our team in Quincy, Washington (US-WA), United States (US).



Onsite installation and support for data center hosted equipment while ensuring compliance with contract SLA and OLA requirements. The DC Operations IT Hardware team is responsible for network cable installations and removals, equipment installations & removals, smart hands hardware break/fix support and network cabling diagnostics. This role is for the lead technician of a onsite team working 12 hour shifts (Shifts: Day and Night (7am – 7:30pm ; 7pm – 7:30am). This is a physical, hands-on technical job and thus requires the ability to bend, crawl, stand, climb.  Must be able lift and carry devices up to 50 lbs.

Roles Responsibilities:

  • Management of work order queue
  • Assigning technicians and scheduling shift activity 
  • Training and mentoring technicians
  • Communicating with peer lead technician from other shifts for operational handoffs
    Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling 
  • Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
  • Checking supplies in and out from inventory management system
  • Keeping inventory current & accurate using DC Port
  • Maintaining work area in a safe and orderly manner. Tools and supplies are properly put away after every shift
  • Providing data center escorts as requested 
  • Performing QA checks on work orders
  • Performing backup tape operations and amber light tours

Basic Required Qualifications:

  • HS Diploma or GED
  • 2+ years IT Experience 
  • Data Center and/or server hardware experience
    • Experience installing rack munt devices
    • OS installatin (Windows & Linux) experience
    • Device cnfiguration experience
    • Server hardware repair and trubleshooting

Preferred Skills and Experience:

  • Experience installing and removing fiber/copper patch cabling
  • Proficiency connecting to device consoles using KVM, serial, ssh, & telnet)
  • Experience testing cabling with test equipment
  • Proficiency troubleshooting connectivity issues including network, physical cabling, and device configuration
  • Knowledge of cabling standards
  • Experience using a DCIM tool
  • Proficiency using Office 365 applications including Word & Excel


  • 2 year associates degree
  • 2 IT certificate program
  • A+ certificate
  • Service- Now Ticketing Tool
  • Experience teaching technical skills in small group settings
  •  Network + certification
  • First-aid/CPR skills a plus
  • OSHA 10 certified a plus


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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