Data Center Technician

Req ID: 260790 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Technician to join our team in Quincy, Washington (US-WA), United States (US).

Job Responsibilities:   The DC Operations IT Hardware team is responsible for network cable installations and removals, equipment installations & removals, smart hands hardware break/fix support and network cabling diagnostics. This role is for a senior technician on an onsite team working 12 hours shift. This is a physical hands on technical job and thus requires the ability to bend, crawl, stand, climb.  Must be able lift and carry devices up to 50 lbs.

The candidate will be responsible for:  

• Day to day delivery of all move, add ,change decom (MACD) workorders
• Perform hardware break/fix workorders (such as troubleshooting connectivity/hardware issues and replacement of hardware components)
• Providing data center escorts as requested via DC Portal 
• Utilize DC Portal for daily workorder execution
• Maintain accurate notes and documents using DC Portal 
• Collaborating/mentoring between technicians
• Communicating with peer technicians for operational handoffs
• Checking supplies in and out from inventory management system
• Maintaining work area in a safe clean and orderly manner. 
• Tools and supplies are properly put away after every shift.
• Time entered in Fiori (SAP) at end of every shift
• Performing QA checks on work orders
• Performing backup tape operations
• DC Floor rounds – amber lights, cleanliness/organization & hazards

Required Skills:

• Experience installing rack mount devices
• OS installation (Windows and/or Linux) experience
• Device configuration experience
• Server hardware repair / upgrades
• Experience installing and removing fiber/copper patch cabling
• Proficiency connecting to device consoles (such as iDrac, KVM, terminal severs, serial ports, ssh, & telnet)
• Experience testing cabling with test equipment
• Proficiency troubleshooting connectivity issues including network, physical cabling, and configuration
• Proficiency troubleshooting hardware components
• Knowledge of cabling standards
• Experience using DCIM and workorder management tools
• Proficiency using Office 365 applications especially Word & Excel
• Must be of physical condition to support this physically demanding position including routine walking, climbing ladders, kneeling, bending, stooping, reaching, crawling, climbing stairs and able to lift 50 lbs

Desired Skills:

• Experience teaching technical skills in small group settings
• A+ certification
• Network + certification
• First-aid/CPR skills
• OSHA 10 certified

Minimum Educational Requirements:

• HS Diploma or GED with at least one of the following
  • 1-3 years IT Experience
  • 2 year IT certificate program
  • 2 year associates degree  

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.