Exchange Support Engineer

Location: Fully Remote

Position Summary

Key Responsibilities

• Provide remote operational support for Microsoft Exchange Online and Microsoft 365 messaging services.
• Troubleshoot and resolve email delivery, mail flow, and messaging-related incidents.
• Monitor platform health and respond to alerts, incidents, and service requests.
• Support email security and gateway technologies, including Cloudflare Gateway and similar email security platforms.
• Investigate mail routing, email authentication, spam filtering, and message delivery issues.
• Perform application configuration, maintenance, and support activities.
• Document troubleshooting activities, resolutions, and knowledge articles.
• Communicate effectively with customers regarding incidents, service requests, status updates, and resolutions.
• Work collaboratively with internal engineering, infrastructure, networking, and security teams.
• Participate in on-call support as part of a scheduled rotation.
• Identify opportunities for operational improvements and proactive issue prevention.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 3-5 years of experience supporting enterprise messaging or collaboration platforms.
• Experience supporting:
  • Microsoft Exchange Online
  • Microsoft 365 Applications and Services
  • Email security and messaging gateways
  • Cloudflare Gateway or comparable secure gateway technologies
• 3-5 years working knowledge of:
  • SMTP
  • Exchange mail flow
  • SPF, DKIM, and DMARC
  • Email security concepts and best practices

Preferred Qualifications

• Demonstrated ability to troubleshoot application and messaging-related issues.
• Intermediate understanding of client/server technologies and network fundamentals.
• Strong verbal and written communication skills.
• Proven ability to deliver excellent customer service in a remote support environment.
• Experience with Microsoft Defender for Office 365.
• Experience supporting hybrid Exchange environments.
• Knowledge of Microsoft Entra ID (Azure AD).
• Experience with PowerShell for administration and troubleshooting.
• Microsoft 365, Exchange, Security, or Azure certifications are preferred.

Core Competencies

• Consistent application of technical knowledge related to application configuration, maintenance, and support.
• Strong troubleshooting and problem-solving abilities.
• Intermediate understanding of messaging systems and client/server networks.
• Ability to effectively diagnose and resolve operational issues.
• Strong customer service orientation and communication skills.
• Proactive approach to support, issue management, and service improvement.
• Understanding of how technology services support business operations.

Work Location & Schedule

• Fully Remote
• Preferred location: Virginia
• Other U.S. locations will be considered
• Primary customer support coverage: Eastern Time Zone
• Shift: 10:00 AM - 7:00 PM Eastern Time
• On-Call Rotation: Approximately once per month
• Occasional after-hours support during critical incidents or maintenance activities
  
  

  Why Join Us?

  This role offers an opportunity to support enterprise-scale messaging and collaboration environments while working directly with customers to deliver high-quality service and technical expertise. The ideal candidate enjoys troubleshooting complex issues, building strong customer relationships, and contributing to the stability and continuous improvement of critical Microsoft 365 and Exchange services.

   

   

  Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $61,668– $107,063. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.