Account Service Advisor - ITSM (fully remote in the US)

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Account Service Advisor to join our team in the United States.

This position is fully remote.  Candidates must live in the United States and must work East Coast hours. 

Job Responsibilties:

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account  management  on  a  24x7  basis. 

Responsibilities  include  the  management  and  oversight  of  service  delivery  processes,  which  may  include  incident management,  problem  management,  request  management,  change  management,  service  level  management  and configuration  management as  well  as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

•    Individuals must have a deep understanding of their own subject area and a broad understanding of related subject areas.

Basic Qualifications:  

•   8+ years of Service Management experience including leading high-level service delivery processes and associated projects.
•   ITIL Foundation Certification with strong understanding of ITIL processes and principals.

Preferred Skills:

•    Strong written and verbal skills and ability to create and document process.

•    Ability to physically perform general office requirements including strong Excel skills
•    Must be able to perform essential responsibilities with or without reasonable accommodations.
•    Travel including overnight domestic or international trips may be required.

•    Owns one or more service delivery processes.
•    Manages service delivery processes in a standard service delivery environment.
•    Leads continuous improvement activities in support of client or internal business processes.

 Undergraduate degree or equivalent combination of education and work experience.  Graduate degree preferred.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $71,000-105,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. 

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.