Business Analysts - Grade 10

Req ID: 356720 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analysts - Grade 10 to join our team in Remote, Delhi (IN-DL), India (IN).

Salesforce Technical Lead (Service Cloud)

Role Summary:
The Salesforce Technical Lead will provide technical leadership for the Service Cloud implementation, working under client direction. The role focuses on solution design, configuration oversight, minimal custom development, and ensuring adherence to Salesforce best practices and OOTB capabilities.
 
Key Responsibilities:
Act as technical point of contact for NTT DATA resources working on the client Service Cloud implementation
Design and oversee Salesforce Service Cloud solution architecture leveraging OOTB features
Guide configuration and development activities related to:
Case management
Service Console
Omni-Channel routing
Knowledge Management
Ensure minimal customization and adherence to Salesforce best practices
Review and approve configuration and code developed by Salesforce developers
Support integration discussions if required and ensure alignment with client architecture standards
Provide technical support during functional testing, defect resolution, and deployment activities
Work closely with client technical leadership and follow client project governance

Required Skills & Experience:
8–12 years of Salesforce experience with strong Service Cloud expertise
Prior experience as a Salesforce Tech Lead or Solution Lead
Strong understanding of Salesforce configuration vs. customization trade-offs
Experience guiding teams in client-led or staff augmentation engagements
Salesforce certifications (Service Cloud Consultant, Platform Developer) preferred

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.