Digital Engineering Staff Engineer

Preferred Experience:

• Solid understanding of cloud computing, networking, and storage principles with focus on Azure or AWS. Willing to work on multiple cloud platforms.
• Technical hands-on expert in the design, architecture, and deployment of Hybrid Cloud environments
• Good knowledge of emerging technologies, including DevSecOps, AIOps, and Containers
• Cloud administration, OS/server administration, maintenance, and troubleshooting experience
• Solid scripting and automation experience. IaC/Terraform experience is a strong plus.
• Able to work on On-Call rotations
• Able to work independently in a project scenario and recommend solutions by performing POCs.
• Strong in debugging and analyzing complex issues. Experience handling P1/P2 calls and escalations
• Able to write formal external RCA documentation and presentations
• Able to lead Customer service transitions
• Passion for delivering timely and outstanding customer service
• Able to Help L1/L2/L3 staff in support
• Great written and oral communication skills with internal and external customers

Basic Qualifications:

• 10+ years of overall operational experience
• 6+ years of Azure/AWS experience
• 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model
• 2+ years DevOps/scripting/APIs experience

Preferred Certifications:

• Azure Solution Architect Certification
• AWS Solutions Architect Professional Certification

Four Year BS/BA in Information Technology degree or equivalent experience