General & Operational Accounting Sr. Specialist

Req ID: 363308 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a General & Operational Accounting Sr. Specialist to join our team in Remote, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Job Profile Summary

The primary responsibility of this Billing Analyst role is to manage the billing process including issue invoices as per contract, reconciliation, aging analysis, supporting accounts receivable functions, and working with various counterparts (India billing team, Sales, Finance, Collections etc) to resolve issues.

🎯 Core Responsibilities

The ideal Billing Analyst should be able to:

1. Billing Operations & Accuracy

• Prepare, validate, and issue invoices with high accuracy for a variety of billing scenarios (contracts, usage-based, milestone billing, etc.).
• Review customer contracts, pricing schedules, and service agreements to ensure correct billing application.
• Manage complex billing adjustments such as credit notes, debit notes, and rebills.
• Maintain and validate customer master data, supporting your SAP-driven process.

2. Cross-Functional & Cross-Border Collaboration

• Work closely with Sales, Customer Service, Finance, and Collections on resolving discrepancies.
• Coordinate with the India offshore billing team to distribute tasks, review outputs, manage escalations, and maintain SLA performance.
• Communicate clearly with internal and external stakeholders using strong interpersonal skills.

3. Issue Resolution & Analytical Review

• Investigate billing discrepancies, disputes, and variances.
• Support AR and Collections teams by supplying timely billing data and backup documents.
• Perform aging analysis, billing reconciliation, and data validation where required.

4. Process Improvement & Audit Compliance

• Identify inefficiencies and contribute to process improvements in the order-to-cash workflow.
• Ensure compliance with internal controls, audit requirements, and Singapore GST regulations.
• Document SOPs and participate in internal or external audits when needed.

🧠 Required Skills & Competencies

Technical Skills

• Strong proficiency in SAP (SD/FI modules, with particular alignment to customer master data and billing procedures).
• Advanced Microsoft Excel skills, including:
• VLOOKUP/XLOOKUP
• Pivot tables
• SUMIFS/COUNTIFS
• Basic troubleshooting of formula logic
• Good understanding of revenue cycle, billing principles, and O2C processes.
• Knowledge of Singapore GST regulations.

🤝 Soft Skills

• Excellent interpersonal skills to work well with stakeholders at all levels and across countries.
• High attention to detail; strong sense of ownership over billing accuracy.
• Deadline-driven with the ability to manage high-volume or complex billing cycles.
• Proactive approach with the ability to anticipate issues and think ahead in a fast-paced environment.
• Strong analytical and problem‑solving abilities.

🎓 Academic Qualifications & Certifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent).
• Professional certifications (optional but advantageous):
• CAT / LCCI
• ACCA (part-qualified)
• SAP certification (advantageous)

🌍 Required Experience

• Minimum 5 years of experience in a similar billing or O2C role within a multinational company.
• Proven track record working within shared service, regional billing, or high-volume billing environments.
• Experience collaborating with offshore teams, preferably India-based SSC/BPO teams.
• Experience handling complex billing scenarios and multi-country stakeholders is a plus.

🏆 Ideal Candidate Attributes for Your Team Setup

We’ll benefit most from someone who is:

• Skilled at independently managing end-to-end billing tasks.
• Comfortable supporting and reviewing offshore deliverables.
• Capable of managing escalations and complex customer accounts.
• Adaptable to evolving business requirements and process improvements.
• Confident in communicating with commercial, technical, and finance teams.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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