Level 2 Windows File Services Engineer

Req ID: 353194 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Level 2 Windows File Services Engineer to join our team in Remote, Constanța (RO-CT), Romania (RO).

Role Summary

Responsible for the end-to-end operation and maintenance of global Windows File Services infrastructure, including DFS-R, NAS systems, and associated storage solutions. This role ensures compliance with ITIL standards, delivers proactive monitoring, and supports lifecycle management, migrations, and reorganizations. The engineer provides advanced troubleshooting, automation, and continuous service improvement to maintain high availability and performance.

Key Roles & Responsibilities
•    Resolve all incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation.
•    Perform proactive health checks, capacity planning, and maintenance to ensure service availability.
•    Provide second-level support for complex incidents and root cause analysis.
•    Execute approved changes with documented risk assessments and mitigation plans; ensure proper change approvals.
•    Lead or assist in engineering tasks, design improvements, and problem isolation for Windows File Services or NAS infrastructure.
•    Manage migrations, reorganizations, and lifecycle upgrades for Windows File Services and NAS systems.
•    Establish and maintain monitoring for all components (PRTG, SCOM, Nagios).
•    Collaborate with cross-functional teams (AD, Security, Network, Application Ops) and communicate effectively with stakeholders.
•    Contribute to continuous service improvement initiatives, including automation of repetitive tasks (PowerShell, scripting).
•    Ensure compliance with security and governance standards and maintain audit-ready documentation.
•    Participate in disaster recovery tests, backup validation, and security hardening activities.
•    Support eDiscovery and audit requests by preparing and delivering data according to defined guidelines."

Knowledge Skills & Attributes
•    Technical Expertise: 
o    Windows Server (2019/2022), DFS-R, ACLs, GPOs, VSS.
o    NAS administration and CIFS/SMB protocols.
o    Vormetric encryption for high-security shares (minimum three or external training/certification for basic service (L2 skill – implementation/troubleshooting based on “blueprints”)
o    PowerShell scripting and automation for operational efficiency.

Process & Compliance: 
o    Strong ITIL knowledge (Incident, Problem, Change, CSI).

Soft Skills: 
o    Analytical thinking for complex problem-solving.
o    Ability to communicate technical concepts to non-technical stakeholders.
o    Strong documentation and reporting skills.
o    Ability to prioritize tasks and manage multiple activities under pressure.

Academic Qualifications & Certifications

• Bachelor’s degree in IT or related field (or equivalent experience)

Certifications
o    ITIL v4 Foundation (plus)
o    Microsoft Certified: Windows Server Hybrid Administrator Associate (big plus)"

Required Experience
•    Advanced experience in large-scale enterprise environments managing Windows File Services and NAS.
•    Proven track record in IT infrastructure operations and service delivery.
•    Hands-on experience with ITSM tools (ServiceNow) and monitoring platforms (PRTG, SCOM).
•    Experience in migrations, reorganizations, and lifecycle management of storage systems.
•    Familiarity with scripting and automation for operational tasks.

Technical Expertise
o    Windows Server (2019/2022), DFS-R, ACLs, GPOs, VSS.
o    NAS administration and CIFS/SMB protocols.
o    Vormetric encryption for high-security shares (minimum three or external training/certification for basic service (L2 skill – implementation/troubleshooting based on “blueprints”)
o    PowerShell scripting and automation for operational efficiency.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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