Manager Audio & Visual Conferencing Managed Services

Req ID: 353204 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Manager Audio & Visual Conferencing Managed Services to join our team in Remote, Constanța (RO-CT), Romania (RO).

Role Summary
The Manager – Audio Visual Managed Services is responsible for the end-to-end delivery, performance, and continuous improvement of AV managed services across enterprise environments. The role leads AV operations teams, ensures service levels are met, manages client and stakeholder relationships, and drives operational excellence across meeting rooms, collaboration spaces, digital signage, and event support services.

Key Roles & Responsibilities

• Own and manage AV managed services delivery, ensuring SLA, KPI, and customer satisfaction targets are met
• Lead, develop, and performance-manage AV engineering and support teams
• Act as service owner for AV platforms including meeting rooms, collaboration spaces, and signage
• Oversee incident, problem, and change management for AV services
• Ensure consistent service delivery across regions, sites, and client environments
• Drive continuous service improvement, automation, and operational efficiency
• Manage vendor relationships (AV integrators, hardware manufacturers, support partners)
• Lead service transition, onboarding, and operational readiness for new AV services
• Provide executive-level reporting on service performance, risks, and improvement plans
• Ensure compliance with security, safety, and corporate IT standards
• Support budgeting, forecasting, and cost optimisation for AV services
• Collaborate with Workplace, IT, Network, Security, and M365 teams
• Act as escalation point for major incidents and high-profile events

Knowledge Skills & Attributes

• Strong understanding of AV managed services operating models
• Proven people leadership and team development skills
• Excellent stakeholder and customer relationship management abilities
• Strong service management and governance mindset
• Ability to balance operational stability with service innovation
• Strong decision-making skills under pressure
• Clear, confident communication at technical and executive levels
• Organised, structured, and metrics-driven approach
• Commercial awareness and cost-control mindset

Academic Qualifications & Certifications

• Bachelor’s degree or equivalent experience in:Information Technology; AV / Media Engineering; Business or Service Management

Certifications (desirable):

• ITIL Foundation or ITIL Managing Professional
• AVIXA CTS or CTS-D / CTS-I
• Microsoft 365 or Teams Rooms related certifications
• Prince2, PMP, or equivalent service/project management certification
• Leadership or people management qualification

Required Experience

• 8+ years’ experience in AV, collaboration, or workplace technology services
• 3–5 years in a managed services leadership or service management role
• Proven experience delivering AV services in enterprise or global environments
• Experience managing distributed teams and third-party vendors
• Strong background in SLA-driven service delivery and customer support
• Experience operating in ITIL-based service management environments

Technical Expertise

• Enterprise AV platforms: Microsoft Teams Rooms and Surface Hub
• Room booking and scheduling systems
• Digital signage platforms
• Audio visual technologies:
• Video conferencing systems
• Audio DSPs, microphones, cameras, and control systems
• Monitoring and management tools for AV environments
• Network fundamentals impacting AV services (QoS, VLANs, firewalls)
• Endpoint and device lifecycle management
• Incident, problem, change, and release management processes
• Vendor technologies (Crestron, Poly, Cisco, Logitech, Extron – desirable)
• Understanding of cloud collaboration platforms (Microsoft 365, Teams)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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