Microsoft OneDrive L2 Engineer (with German)

Req ID: 353173 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Microsoft OneDrive L2 Engineer (with German) to join our team in Remote, Constanța (RO-CT), Romania (RO).

Role Summary

The Level 2 OneDrive Engineer provides advanced technical support, administration, and optimisation of Microsoft OneDrive for Business within enterprise Microsoft 365 environments. The role focuses on resolving complex incidents escalated from Level 1, ensuring secure, reliable file storage and collaboration services, and supporting governance, compliance, and service improvement initiatives.

Key Roles & Responsibilities

• Provide Level 2 support for OneDrive for Business incidents and service requests
• Troubleshoot complex sync, access, sharing, and performance issues
• Resolve escalations from Level 1 support within agreed SLAs
• Perform root cause analysis and implement preventative solutions
• Administer OneDrive settings via Microsoft 365 and SharePoint Online admin centres
• Support user migration, data recovery, and OneDrive provisioning scenarios
• Manage permissions, external sharing, retention, and compliance settings
• Support integration with SharePoint Online, Teams, and other M365 workloads
• Monitor service health and respond to Microsoft 365 advisories and incidents
• Apply configuration changes following change and release management processes
• Maintain technical documentation, KB articles, and operational runbooks
• Liaise with Microsoft support and third-party vendors as required
• Provide guidance and mentoring to Level 1 support teams

Knowledge Skills & Attributes

• Strong troubleshooting skills in cloud-based collaboration platforms
• Solid understanding of Microsoft 365 identity, access, and security concepts
• Customer-focused mindset with excellent problem-solving ability
• Ability to communicate technical information clearly to non-technical users
• Methodical and detail-oriented approach to incident resolution
• Ability to manage multiple cases and priorities simultaneously
• Strong documentation and knowledge-sharing habits
• Proactive attitude toward service improvement and automation

Relevant certifications (desirable):

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• MS-900 (Microsoft 365 Fundamentals)
• SC-900 (Security, Compliance, and Identity Fundamentals)
• ITIL Foundation
• Bachelor’s degree or equivalent in: Information Technology, Computer Science, Information Systems

Required Experience

• 2–4 years’ experience in Microsoft 365 or end-user computing support roles
• Hands-on experience supporting OneDrive for Business in enterprise environments
• Experience working in a service desk, managed services, or EUC operations team
• Experience with user migrations and large-scale OneDrive deployments
• Familiarity with ITIL-based incident, problem, and change management

Technical Expertise

• Microsoft OneDrive for Business administration and troubleshooting
• Microsoft 365 Admin Center and SharePoint Online Admin Center
• Identity and access management (Azure AD / Entra ID, MFA, Conditional Access)
• OneDrive sync client troubleshooting (Windows, macOS, mobile)
• Data migration tools (SharePoint Migration Tool, Mover, third-party tools)
• Compliance and governance (retention policies, DLP, eDiscovery)
• PowerShell scripting for M365 and SharePoint Online administration
• Endpoint management integration (Intune / Microsoft Endpoint Manager)
• Understanding of networking fundamentals impacting sync (proxy, firewall, DNS)
• Security best practices for cloud file storage and collaboration

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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