Product Manager - Microsoft Dynamics CRM & Field Service (Full Remote / FTE)

Req ID: 366818 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Product Manager - Microsoft Dynamics CRM & Field Service (Full Remote / FTE) to join our team in Remote, Texas (US-TX), United States (US).

Job Duties and Responsibilities:

Product Manager – Microsoft Dynamics CRM & Field Service

We are looking for a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules. This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.

Key Responsibilities

• Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
• Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
• Engage with internal and external stakeholders to gather, analyze, and refine requirements
• Collaborate closely with development and QA teams to:
• Define clear acceptance criteria
• Ensure high-quality delivery aligned with expectations
• Monitor product performance, usage, and adoption metrics, and recommend improvements
• Lead release planning, including sprint planning and go-live coordination
• Facilitate continuous feedback loops to drive product enhancements and innovation
• Ensure alignment between business needs and technical implementation

Required Skills & Experience

• 8+Years of Strong background in IT project/program management, preferably with exposure to:
• Microsoft Dynamics CRM
• Dynamics 365 Field Service
• Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
• Proven ability to manage multiple priorities in a fast-paced, evolving environment
• 6+ Years of Experience with Agile and Waterfall methodologies
• 8+Years of Hands-on experience with tools such as:
• Azure DevOps
• Jira or similar work management tools
• Strong analytical and problem-solving abilities

Preferred Qualifications

• Experience working on Dynamics 365 implementations or enhancements
• Understanding of customer service operations or field service processes
• Exposure to product analytics and KPI tracking
• Experience in cross-functional and global team environments

Key Competencies

• Product ownership and strategic thinking
• Stakeholder engagement and communication
• Adaptability and prioritization
• Collaboration and team-oriented mindset
• Continuous improvement and innovation focus

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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