Program Manager - Microsoft Dynamics 365 CRM

Req ID: 352608 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Program Manager - Microsoft Dynamics 365 CRM to join our team in Remote, Michigan (US-MI), United States (US).

NTT DATA is seeking a Program Manager – Microsoft Dynamics 365 CRM to lead large, complex CRM transformation programs for strategic US clients. This role is responsible for end-to-end program governance, client engagement, financial management, and delivery excellence across multiple Dynamics 365 CRM initiatives.

The Program Manager will work closely with NTT DATA leadership, Microsoft partners, and client executives to ensure high-quality, on-time, and on-budget delivery aligned with NTT DATA’s global delivery and quality standards.

Key Responsibilities

Program & Delivery Leadership

• Lead end-to-end Dynamics 365 CRM programs for US-based enterprise clients.

• Manage multiple projects across Sales, Customer Service, Marketing, Field Service, and Power Platform.

• Define program vision, roadmap, milestones, and success metrics in alignment with client business outcomes.

Client & Stakeholder Management

• Serve as the primary escalation point and trusted advisor for client leadership.

• Drive executive steering committee meetings, QBRs, and status reviews.

• Ensure alignment between client expectations and NTT DATA delivery commitments.

Governance & Financial Management

• Establish program governance aligned with NTT DATA delivery frameworks.

• Own program financials including budgeting, forecasting, revenue recognition, and margin management.

• Track KPIs, SLAs, risks, dependencies, and benefits realization.

Technical & Solution Oversight

• Provide oversight on Dynamics 365 CRM solution architecture and design.

• Ensure integration with Azure, Power Platform, Dataverse, and enterprise systems.

• Collaborate with Solution Architects to ensure scalable, secure, and compliant solutions.

Team & Global Delivery Management

• Lead cross-functional teams across onshore, nearshore, and offshore locations.

• Manage internal NTT DATA teams, subcontractors, and Microsoft ecosystem partners.

• Mentor project managers and delivery leads to build internal capability.

Risk, Compliance & Change Management

• Proactively manage program risks, scope changes, and issue resolution.

• Ensure compliance with client security, data privacy, and regulatory standards (SOC, SOX, HIPAA where applicable).

• Drive change management, user adoption, and training initiatives.

Required Qualifications

Experience

• 10+ years of IT delivery experience with 7+ years in CRM program management.

• Strong experience leading Microsoft Dynamics 365 CRM implementations in the US market.

• Proven track record delivering enterprise-scale, multi-workstream programs.

Technical & Functional Skills

• Deep understanding of Microsoft Dynamics 365 CRM modules.

• Solid knowledge of Power Platform (Power Apps, Power Automate, Power BI).

• Familiarity with Azure integrations, security models, and DevOps pipelines.

• Experience overseeing data migration and third-party system integrations.

Program Management Expertise

• Hands-on experience with Agile, SAFe, Waterfall, and Hybrid delivery models.

• Strong financial management, forecasting, and contract governance skills.

• Ability to manage fixed-price and T&M engagements.

Certifications (Preferred)

• PMP, PgMP, or PRINCE2

• Microsoft Dynamics 365 / Power Platform certifications

• SAFe Agilist or Scrum certifications

Soft Skills & Leadership Attributes

• Executive-level communication and presentation skills

• Strong client-facing and relationship management capabilities

• Results-driven with a focus on delivery excellence

• Ability to operate effectively in a matrixed, global organization

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.