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Enterprise Automation Program Manager

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Date: Nov 6, 2022

Location: Heredia, SJ, CR

Company: NTT DATA Services

As Enterprise Automation Program Manager, you lead the Deployment strategy and Adoption of automation, analytics, and Lean/Business Process change jointly with business led teams.  You are also a critical role on the Central Enterprise Automation team and our Nucleus platform for NTT Data Services.  You are responsible for accomplishing the smooth implementation and transition of initiatives in establishing the full vision for the Enterprise Automation program. 




  • Qualifications - 10+ years of experience in implementing large transformation projects delivering strong business outcomes for clients and shareholders
  • Strategic Planning:
      • Drive and participates with other senior leaders to establish strategic plans and objectives 
      • Owns strategic plan.  Develop strategic business cases based on cost, impact, and schedule. Finalize scope and success criteria based on business case - Partner with technical team to drive development and implementation of use cases
      • Strategic agility and ability to deal with uncertainty and high levels of ambiguity
      • Use technical judgement to drive strategic alignment and program delivery  
      • Identify and understand bottlenecks in the system and effectively tackle, including making and communicating tradeoffs 
      • Ambassador of change, modernizing and standardizing platforms, driving out cost, improving client satisfaction and improving system reliability through lean process improvement, business analytics and technology automation
      • Partner with business representatives to assess processes and identify use cases for automation, analytics and business process changes
  • Soft Skills
      • Self-driven and highly motivated work ethic
      • Advanced negotiation skills when interacting with internal organization and 3rd parties
      • Strong communication skills
      • Relentless passion and persistence and a focus on meeting commitments
      • Communicate clearly and regularly to executive stakeholders and audiences in a variety of ways. Communicate clearly and regularly to stakeholders and audiences in a variety of ways 
      • Experience in building and maintaining strong relationships with a diverse set of internal and external communities, including executives, consulting resources, technical teams, and sales representatives
  • Program Leadership
      • Keep cross-organizational/cross-functional teams focused on what is most important for the business and the program’s success 
      • Manage and track program execution across multiple teams to ensure successful, high-quality, on-time delivery. Manage and track project execution across multiple teams to ensure successful, high-quality, on-time delivery. Anticipate, recognize, and work through risks, resistance or setbacks which impact project execution
      • Anticipate, recognize, and work through risks, resistance or setbacks which impact program execution 
      • Develop program plans and schedules covering all phases of the program lifecycle 
      • Provide thought leadership and a continuous improvement mindset to methodically work through problems/challenges 
      • Create, enhance and execute Adoption strategy, communication, training, governance and ultimately turn over for continuous improvement. Stand up business teams to drive adoption of 'automation first lifestyle


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