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Sr. Experience Architect

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Date: Oct 19, 2021

Location: Remote, TX, US

Company: NTT DATA Services

Req ID: 149184 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Sr. Experience Architect to join our team in Remote, Texas (US-TX), United States (US).

How You’ll Help Us:

As a Senior User Experience Architect, you will become part of our growing Customer Experience practice, helping NTT DATA create best-in-class digital customer, employee and user experiences.

 

You will support initiatives, small and large, defining cross-channel experience strategies and user experience designs that embrace the intersection of people, process, business and technology.

 

You’ll ensure customer, end user, and employee needs translate into the design decisions you make in the digital service experiences that NTT DATA creates.

 

You’ll do this with a group of visual designers, strategists, UI developers and analytics peers, all who believe the best work comes from collaboration, is driven by strategy, and is always ethically-minded.

 

Our employee culture is built on learning and growth, transparency and empathy. We hope you’ll join us to help shape it more.

 

Why The Role Is Important:

Our Experience Architects are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive and impactful. Through the work of Experience Architects, we’ve observed doctors to understand how voice-based support can help them be more efficient and focus on their patients, we’ve interviewed bank employees and customers to define what the ideal “bank of the future” should be, and we’ve done ride-alongs with truckers to understand their jobs and define how a mobile app will help them manage inventory and service customers better.

 

 

 

Once You Are Here, You Will:

 

  • Lead our UX projects, oversee delivery of UX and manage team resources
  • Conduct qualitative and quantitative customer research to inform design decisions
  • Develop meaningful profiles and personas
  • Create user flows, use case diagrams and scenarios to illustrate how users will interact with a digital system and experience
  • Map current and future omni-channel customer journeys to help establish what good looks like
  • Document user experience requirements and user needs to inform technology decisions and functionality
  • Create wireframes and prototypes to illustrate optimal layout and priorities based on user needs and tasks
  • Collaborate with strategy leads, visual designers and UI developers on ensuring final assets comply with UX best practices and user needs 
  • Support UX/CX sales efforts through developing approaches and providing estimates for proposed work

 

Required Qualifications:

  • 5+ years of work experience as a UX designer
  • A strong portfolio of research and UX design:
    • Early concepts, wireframes and prototypes
    • User research, findings and recommendations
    • Personas and journey maps
    • Responsive web and mobile app design
    • Case studies describing UX methodology

 

Preferred:

  • Ability to demonstrate your process, present your work, and articulate your design decisions to stakeholders
  • Ability to lead a collaborative team, publicly white-boarding, and working directly with cross-functional partners to identify a UX strategy
  • Experience conducting usability testing, 1:1 user interviews, ride-alongs or other user research and analyzing the data to identify UX recommendations
  • Experience independently driving the design review cycle and closing on design requirements
  • Experience with accessible design
  • Familiarity with common design and collaboration tools such as Sketch, Adobe XD, Figma, Axure, Miro, etc.
  • Bachelor’s and/or graduate degree in User Experience, Experience Design, Interaction Design, HCI, other relevant degree or equivalent professional experience

 

 

Ideal Mindset:

  • Human-centered: You understand human-centered design philosophy and best practices 
  • A Practical Creative: You enjoy solving complex problems creatively but you are practical in your solutions, realizing the many constraints that may impede the “ideal”
  • Flexible Work Style: You work equally well in a participatory, team-based environment as well as needing to work autonomously

 

Location:

Flexible/remote; client travel expected to be 20% (under normal operating conditions post-COVID)

 

Applications should include resume and portfolio of work

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


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