Technical Analyst - Field Services

Req ID: 353166 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Analyst - Field Services to join our team in Reynosa, Tamaulipas (MX-TAM), Mexico (MX).

The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site.  This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience.  The technician will have the responsibility to own the issues through resolution.

Position Overview:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

• They may make policy recommendations to their managers and be an escalation point for less experienced team members.

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.

• May respond to calls after normal business hours per leader instructions.

• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.

• Update and resolve tickets in a timely manner to achieve Service Levels.

• Identifies potential issues that could adversely impact end user experience and takes corrective action.

Position General Duties and Tasks:

• Typically requires 5-8 years relevant experience.

• High School Diploma or equivalent.

• Undergraduate degree or some college coursework preferred.

• Strong knowledge of Windows operating system environment.

• Solid client service skills.

• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

• Ability to physically perform general office requirements.

• Must be able to perform essential responsibilities with or without reasonable accommodations.

• Travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.