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Client Delivery Executive (Messaging Upgrade)

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Date: Apr 17, 2021

Location: Richmond, VA, US

Company: NTT DATA Services

Req ID: 119091 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive (Messaging Upgrade) to join our team in Richmond, Virginia (US-VA), United States (US).


  • Accountable for the delivery of service commitments to customers for their account(s) and proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
  • Identifies opportunities for growth and innovation and supports planning and execution for the same.
  • Responsible for delivery against performance goals (SLAs), and account financial performance.
  • Aligns operational plans with functional strategy, approach and directs the efforts of others in the achievement of the strategic and operational objectives of the group.
  • Coordinates the activities of technical solution team members to meet contract obligations.
  • Determines approach to managing teams, daily operations and manages the hiring, staffing and maintaining of a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Provides complex metrics and reporting support to all relevant stakeholders.
  • Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
  • Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.


Skills You Must Have:

  1. 10 years' experience working on IT email systems like O 365.
  2. 4 years' experience supporting Public Sector accounts.
  3. 6 years' experience leading large teams in implementing O365 implementations.
  4. Valid Commonwealth of Virginia's Driver's License
  5. US Citizenship


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Richmond

Job Segment: Consulting, Technology