Solution Architect for Messaging & Collaboration Services

Req ID: 346995 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Solution Architect for Messaging & Collaboration Services to join our team in Richmond, Virginia (US-VA), United States (US).

Position Overview

We are seeking a highly experienced Solution Architect to lead the design, implementation, and optimization of enterprise-grade messaging and collaboration solutions using the Microsoft 365 platform. This role will drive architectural decisions, ensure alignment with business goals, and provide strategic guidance across multiple service towers including messaging, security, compliance, and end-user collaboration. This role requires a leader who can invision the next phase of the project to grow into the available features in the current licensing and apply to industry best practices and existing capabilities and services to the project.  This position is not limited to only documentation and planning, but also supports hands on involvement in the tenant(s) operations to mentor and grow internal support staff on the messaging and collaboration features.

Key Responsibilities

• Architect and oversee deployment of M365 services including Exchange Online, Teams (including Teams Voice), SharePoint, OneDrive, Intune, and Entra.
• Lead integration efforts across messaging infrastructure, including SMTP routing, DLP, encryption (Virtru), and mobile device management (Intune, Workspace One). 
• Design and implement high-availability and disaster recovery strategies for messaging and collaboration environments. 
• Collaborate with service owners and stakeholders to define and enforce security policies using Microsoft Purview, Sensitivity Labels, and Records Management.
• Provide architectural oversight for M365 add-ins and integrated apps, ensuring compatibility and streamlined deployment across desktop and mobile platforms.
• Guide the implementation of Copilot for M365, including configuration, change management, and user enablement strategies.
• Maintain architectural documentation including AODs, RTMs, and technical response templates for compliance and audit readiness.
• Support service management processes including incident response, root cause analysis, and proactive health monitoring.

Required Qualifications

• 5+ years of experience in enterprise architecture with a focus on messaging and collaboration platforms.
• 3+ years experience in Microsoft 365 services and licensing models (should be familiar with G5 entitlements, Copilot, Purview, Teams, SharePoint Online, Intune).
• 2+ years experience with hybrid cloud environments and directory synchronization (Azure AD Connect, GCDS).
• 2+ years experience with ServiceNow CMDB and configuration item tracking or an equivalent tool.
• 2+ years exeprience in PowerShell and scripting for data analysis and cloud tenant administration.
• 2+ years experience with mobile device managment using Apple Business Manager and ZeroTouch for both BYOD and company owned devices - Intune and Workspace One.
• 2+ years experience in M365 Information Rights Management

Preferred Skills

• Experience supporting public sector or regulated environments.
• Knowledge of enterprise backup and recovery solutions for M365 data.
• Excellent communication and stakeholder engagement skills.
• Strong understanding of compliance frameworks (FedRAMP, ISO 27001, SOC) and data governance.

Work Location

Richmond, Virginia client site.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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