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Desktop Support Technician

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Date: May 11, 2019

Location: Rockville, MD, US

Company: NTT DATA Services

Req ID: 47635 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Desktop Support Technician to join our team in Rockville, Maryland (US-MD), United States (US).



The Desktop Technician will provide technical desk side support for an extremely diverse biomedical research institute consisting of over 4000+ users in a Windows/Macintosh environment.


This is a challenging job with the state of the art equipment. We are looking for people with experience in various aspects of networking, desktop support, Windows 7/10, Macintosh 10.X and the ability to re-image a workstation. The candidate should have strong communication skills and be able to work well with demanding users and enjoy working in a challenging environment.

Essential Duties:

  • Respond to incident and request tickets in a timely fashion and document all activity related to ticket
  • Escalate tickets as needed to team lead or re-assign to the appropriate team
  • Projection Unit: Schedule, setup, and breakdown


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

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